Dallas dog grooming salon offers full service dog grooming for dallas ,park cities north dallas and dfw areas. Dog grooming is our main service and we also offer bathing, hand stripping, de-shedding, medicated baths and various spa packages. We use top of line all natural, hypo allergenic products for dog grooming from start to finish. All services are performed with the utmost care and gentile for your pets safety and comfort. We believe dog grooming is an essential part of your dog health and.. well being.VIEW MORE »VIEW LESS »
I had my dog on the regular customer program here and the service was comparable to many of the other, friendlier places in town. Since I've been on the program I asked to reschedule once and was told that would not be possible because I had to come in during the week of my regular attendance and was charged a $20 cancellation fee to my card that was apparently kept on file without my consent. They require cancellation 48 hrs before your appointment but do not specificy that it needs to be in writing and if you are on the program they do not send you your confirmed date until 32 hours before. They do NOT take customer service phone calls during the day. They do NOT allow you to speak with a manager on the phone at anytime and they will NOT take a message for the manager for you. They also do NOT repsond to emails promptly. They will keep your credit card on file, they will charge it at their choosing (charged me for a flea dip without calling me first at a much higher fee). I have reported them to the Better Business Bureau and would suggest the Pooch Patio in Uptown. Great service and staff that is capable of working with our loved dogs AND human beings!
Posted: 11/05/2009 • Link to this review
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