Since 1969, Grott Locksmith has operated as Lexington's foremost locksmith key center. We offer quality safes and security access systems. Call us today!
I called Grott the Locksmith to inquire about the price and time needed to make and program a spare key for my Honda Accord. I was told the cost for a remote key was $80 and that included programming and that the process would only take 15-20 minutes. I asked the person on the phone to clarify two more times since I had been quoted a price almost double from the dealer. He assured me that the price was correct. Since I lived almost an hour away, I made a special trip to this merchant based on this phone call. I stopped at the Winchester Road location later that afternoon. I told the guy behind the counter that I had called earlier and wanted a key made for my accord and handed him the key. He went to a catalog and told me that they could do a NON-remote key for $125. I told him of my conversation earlier in the day on the phone and just shrugged his shoulders and said that they could not do that. I told him that I was very specific in my questions and he just looked at me and gave me a sarcastic shrug again. He was rude and did not even want to try to help. I told him that they were providing horrible customer service and he just said, "what are you going to do." I grabbed my keys and walked out.
Posted: 5/05/2014 • Link to this review