Guild Quality takes the worry out of surveying our customers for their thoughts about our products and services. The feedback they provide is invaluable to our business, and it gives us excellent insight into how we can improve our product.
Posted on GuildQuality: 1/08/2018
It has been a pleasure working with Guild Quality over the years, and we continue to appreciate their fine customer service. They are quick to respond to questions which is a big plus, and the representatives are always helpful and friendly.
Posted on GuildQuality: 12/20/2017
Guild Quality has given our company the opportunity to get real feedback from our real clients without them feeling uncomfortable in being honest. It has allowed us to follow up on concerns that we otherwise would not know were there unless contacted directly by a client, and the positive feedback has given us a better online presence and has given our employees the confidence in knowing that they have done a great job.
Posted on GuildQuality: 12/07/2017
We have been using GuildQuality to evaluate our performance in the eyes of our clients for over 10 years now. It has consistently been an excellent, easy to use tool that provide insight, motivation to our employees, and a sense of our commitment to quality for our clients.
Posted on GuildQuality: 11/19/2017
GuildQuality is too cumbersome to use vs. the cost to use. For $80/month through SEN Design Group I could submit three clients. I am charged for the three whether or not they respond or not. We got, at best, 50% response. Add the hassle on my part to remember to submit three name each month and GuildQuality was not a good fit for us.
Posted on GuildQuality: 11/14/2017
GuildQuality is a WONDERFUL company! The surveys they do on our behalf help us to understand how our RECENT clients feel about us, and our consistently great reviews help steer FUTURE clients in our direction too!
Posted on GuildQuality: 10/24/2017
Guild Quality allows to really see how our clients feel about the "McClurg Experience" The client responses reinforces what we do well and also helps us realize where we might need some work . Good service no longer works, customers today all expect GREAT service . Our future is our raving clients but they have to be raving for the right reasons !!!
Posted on GuildQuality: 10/12/2017
GuildQuality provides an exceptionally efficient and helpful way to gain valuable insights from our customers. They feel more comfortable giving their feedback to an independent third party. Partnering with GuildQuality has proven to be a fantastic business and marketing decision.
Posted on GuildQuality: 10/06/2017
Guild Quality has been a great tool for us. We implemented increasing our Guilt Quality scores as part of our Bonus Program this year. It has caused us to ramp up our awareness of customer care for our clients. Hopefully this will pay off for us and our clients!
Posted on GuildQuality: 10/06/2017
Guild Quality is a resource I cannot do without. After setting appointments, we send a follow up email to confirm the appointment and include a link to our Guild Quality site. The potential client will have a better understanding of who we are before we arrive at the sales/design appointment. In this business you have to differentiate your self from the competition and this is the strongest way I know how. Our closing rates are much higher since we started using Guild Quality's service.
Posted on GuildQuality: 9/14/2017