I don't think they care about their patients. They see you for 30 minutes - 10 of which will go towards scheduling your next appointment. Yes, their higienists schedule your next appointment. Their only intent is to make as much money as possible from you. They did many bogus fillings for me. The cleaning was so bad that I started developing deep pockets. I won't go there ever again. Neither should you.
Posted: 5/27/2015 • Link to this review
The best part of this place is a gentleman that cleans teeth here. He is very enjoyable and entertaining. Otherwise this place is a fat cat just trying to make money off of you. Theres 3 people behind the desk when you come in another 3 people to put together a big fat bill for all the stuff you might want to get done. So all that ads up to make your final bill. And I can and cannot understand why there is a cancellation fee of $25. People get sick. Plus you have to give a 48 hour notice. Thats a little extreme.
Posted: 7/05/2011 • Link to this review
Although I used this group for years, the quality suddenly went south. Denture quality is very low.The one they made for me lasted 2 months before craking down the middle. The denture that they bult to replace was ill fitting and looked very fake. Thier office staff is less than kind and if you complain, the office manager will send you a letter to the effect that you are no longer wanted as a customer. I have one of these such letters. I have hired a new dental group to fix thier mistakes , if you spend money with this group, you will probably have to spend more later.
Posted: 8/04/2010 • Link to this review
After a couple of years too long not visiting a dentist, I was in terrible pain and one of my back teeth was killing me. I was kind of forced to go to the dentist (i am terrified of dentists, seriously, a phobia!). I cant say enough how much my visit with Gwinnett Family Dental, specifically Dr Patel, has changed my view on dentist visits all together. The whole staff was extremely gentle and very understanding of my phobia. They even have tv's for patients to watch while having major procedures done (and with cable too!). Long story short, I needed a root canal and a crown for that aching back tooth and over two visits, the job was done to perfection, never cutting corners and always keeping me extremely comfortable. I feel so trusting of this dentist office I even went back and had a cleaning and subsequently, a few rouge cativties filled. I visited them for all these procedures approximately 6 times in the course of 3 months. They were totally upfront with all related costs each step of the way, had flexible payment arrangements, and billed insurance timely and accurately. The cost of the work was extremely fair...I even called around some other local dentists for quotes for my crown and found that Gwinnett Family dental not only has the quality of service covered, but also fairness in service cost. I will definitely be going back for routine cleanings every six months. They've restored my faith in dentistry! That should speak volumes for this practice...
Posted: 2/01/2009 • Last edited: 3/14/2011 • Link to this review