We're not happy with the service provided by Gwinnett Mower Repair. We took our Honda push mower there on 07/8/17, and did not get it back until 08/4/17. They serviced it, but put the wrong spark plug in it and charged us $175. When we dropped it off, they wrote down the wrong phone number, so we did not receive a quote for service until we called them two weeks later. We corrected the phone number and approved the quote of $130-135. Another week passed and, when we called again, we were told they had to order parts from Japan. Several days passed; we called again; were told the parts were on back order. We said to forget the service we will come and get the mower, but the parts arrived that day. We picked up the mower, paid a total $175, and the mower was very hard to start. The shop had put in a spark plug that was too short and not plugged in properly. We replaced the spark plug ourselves. We also found Honda parts in the USA for less than what they paid. We voiced our dissatisfaction to owner; he agreed to reimburse us cost of spark plug only, approx. $2.
Serviced a Honda push mower: changed oil, replaced carburetor, replaced filter, and replaced spark plug (wrong size and installed incorrectly).
Area Snellville, GA
Cost Less than $250
Date August 2017
Posted: 8/16/2017 • Link to this review
Gwinnett Mower repair made my mower run like new. Discussed what would be done up front, did it and at a very reasonable price. They even cleaned it up. Very professional and friendly people.
Posted: 8/25/2008 • Link to this review