The doctors and tech there were wonderful; however it was frustrating to deal with their billing process. They never told us that we had a balance due when we visited their office for check-up and only asked us to pay the co-pay. We could have paid the bill right there in their office if we've known there was a balance on the account that was passed due. How easy would it be for the staff just mentioned that??? No they didn't bother to mention, but rather choose to send it to the collection agency. Where they used my child's name for collection. How inconsiderate that was to ruin a child's credit? I won't blame the doctors; we just refuse to go to this service again with staffs that didn't even thought to apply the basic common sense to serve their customers. I recommend their staff practice to remind patient balance in every office visit. At the end we did pay all the bills and choose to go else where. *** *** *** *** *** *** *** I just read their other reviews, it seems like they had similar complain back in 08'. I guess they have not improved in this area all these years. I find it amusing that those six July 09' and Aug. 09' 5 stars reviews were back to back in dates from people posted only 1 review ever in Kudzu.
Posted: 3/23/2013 • Last edited: 7/09/2013 • Link to this review
My first visit to GPAM was many years ago when my daughter was an infant. We switched practices because our previous pediatrician was arrogant and would not listen to our concerns regarding the health of our baby. Upon my first visit to GPAM, Dr. Herd listened my concerns and had me immediately schedule an appointment with a neurosurgeon. Long story short, my daugther had to have major surgery. I will be forever grateful to Dr. Herd and GPAM for being such caring doctors who listen to new mothers. Now, 10 years later, we are still going to GPAM with both of our children and we could not ask for better care. We love all of the doctors at GPAM and my children actually look forward to their well checks. I highly recommend this practice.
I have been taking my two children to GPAM since they were born. Because of my own schedule being hectic, I have chosen to see many different doctors at various times (whichever time slots fit my needs). Over the last five years I have seen Dr. Roberts, Dr. Pitts, Dr. Cole, Dr. Smiley, Dr. Steele, Dr. Stolle and Dr. Herd. All of the doctors have been great. They listen to my concerns and take the time to explain the biology/physiology of the problem if neccessary and answer all of my questions (I've even gone home with diagrams to share with my husband). I'm not someone who just does something because the doctor says to do it. I need to understand the underlying condition, all available options and the pros and cons of each. I'm sure it's exhausting for the doctors to have me as a patient, but they always show great patience and respect for me. I highly recommend this practice.
We have been taking our children to GPAM for 10 years and could not be happier. The doctors have always listened to our concerns and taken excellent care of our children. They were able to recognize slow growth in our son and sent us to an excellent endocrinologist. He is now receiving the medication he needs for normal growth and development. Thank you GPAM and in particular Dr. Stolle and Dr. Cole for helping our son.
I switched to Gwinnett Pediatrics almost 9 months ago and could not be happier. The office staff is always helpful - more so than I have ever experiences at other offices. I have seen several of the doctors and nurses for my 9 year old son and 3 year old daughter. I have been extremely pleased with all of them. They listen, ask questions, and are happy to answer any questions that I have. I wish all of my doctors and offices were this efficient and helpful.
Posted: 8/20/2009 • Link to this review
All of my grandchildren go to Gwinnett Pediatrics & Adolescent Medicine. The staff is very friendly, they know the kids by name. My daughter-in-law has gotten calls from the office after a sick visit to check on the boys. I would highly recommend the practice to anyone and everyone.
Posted: 7/31/2009 • Link to this review
My child has been a patient of Gwinnett Pediatrics since he was born and I've always experienced excellence in professionalism and healthcare when I've been there. I would highly recommend Gwinnett Pediatrics to any family looking for an excellent pediatrician who truly cares about the well-being of children.
Posted: 7/29/2009 • Link to this review
I have been going to GPAM since my daughter was born in 2004. I was very upset because I had difficulty breastfeeding and was astonished by the sincere kindness and empathy with which I was treated. Since that time, I have taken my 2 children there routinely and with each visit I am astounded by the patience they have given me and the time they have spent answering each of my many questions (and I am an over-analytical lawyer so trust me when I say I have many questions!) In addition to the confidence I have in the care and treatment my children are getting, I am even more pleased with the fact that my children don't whine when its time to go for a visit-they like to go! The doctors and staff go above and beyond to make the children comfortable and to ease their fears and anxieties. The superior treatment coupled with such professionalism and genuine caring have made us patients for life! Billing mistakes happen everywhere, this type of quality service does not. I highly recommend this group and, by the way, this is not my first pediatrician or pediatric group but will certainly be my last!
Posted: 7/28/2009 • Link to this review
When my 9 months old started coughing for the first time I was not sure what to do. I figured 'better be safe than sorry' and went to see Dr. Steele. She seemed professional and friendly and assured me his caught was nothing to worry about. Then she handed to me 2 bottles of Triaminic and told me to use it only at night as needed if caught gotten worst. Once it happened I gave my son Triaminic just like my doctor said. When he started crying inconsolably I called Gwinnett Pediatrics to see if I could also give him Tylenol. Since it was after office hours I got transferred to Triage Line - HealthCare of Atlanta. Imaging my surprise when I got lectured for giving Triaminc to my baby in the first place !! I was told Triaminic (with cough suppressants ) should not be given to children under 2 per FDA regulation due to sideefects to their livers. I called Triaminic manufacturing and they confirmed Triaminic was not recommended for children under 4 (!). Now why did my doctor forget to mention this fact ? I do realize FDA recommendations are not followed by all the doctors...but would it hurt for Dr. Steele to mention drug was off the market? Or was it perhaps lack of knowledge ?? Not sure what is worst: lack of knowledge or not providing all info about medications to a parent ?! I called the clinic and tried discussing this problem with front desk. They were insisting on scheduling a visit with a doctor for my son's reevaluation..Forget it. Not waisting my time!!
Posted: 1/05/2009 • Last edited: 7/28/2009 • Link to this review
I brought my child in for a well check and vaccinations. She was not sick nor did I have any medical complaints or questions. I received my EOB from my insurance company and the doctor had billed not only for the Well Check but, also a Medical Office Visit. This is understandable had we come in for a well check and also an ear infection or some other medical reason. However, we had absolutely no other complaints or questions-just the 5 minute well check. I ended up having to pay two copays-one for the well check and one for the "sick visit".
Posted: 10/20/2008 • Last edited: 7/09/2013 • Link to this review
I also had the audacity to ask a question about vaccinations (just a legitimate question-not implying I thought they were harmful etc.) I was completely chewed out and my question wasn't even addressed. As a patient, and parent of a patient, I would like to be involved and educated in treatments and prevention. Many of the physicians here have a "because I said so" attitude and over-inflated egos. When a parent asks a question, I would think the physician would take the opportunity to inform and educate, instead of taking it as questioning their judgement. I have a friend who had a similar experience. Actually, I have always had a pleasant experience with the staff. However, I would not recommend this practice to anyone who hopes to have a part in their children's health.
Posted: 10/08/2008 • Last edited: 7/09/2013 • Link to this review
I was not impressed by Gwinnett Pediatrics. I took my newborn there and on the first visit I met with one doctor and then the following month we had to see a different doctor. On our second visit the doctor did not wear gloves when he examined our sons private area. The doctor also proceeded to rub his nose TWICE during the exam! It was all I could do to keep from snatching up my son and running out of the building! Then, when I asked the doctor about an alternative vaccination schedule for our baby, he LAUGHED at me. As a new mother, I think I deserve at least a small amount of respect when asking questions. Anyway, I DO NOT recommend this practice.
Posted: 9/27/2008 • Last edited: 7/28/2009 • Link to this review
My son and daughter go to GPAM and we've always been very pleased. We consistently see Dr. Smiley which my daughter absolutely loves. I've never had the 2 hour waits mentioned in another review. I've taken both kids in and been out in less than an hour. Sick visits take a little longer especially at the end of the day. But it's reality (still not 2 hours). Even for sick visits I've been able to usually get my Dr of choice. We like this practice very much and will continue going here.
Posted: 7/21/2008 • Last edited: 7/28/2009 • Link to this review
We have been going to Gwinnett Peds with our three boys for several years. Their rooms are clean and the nurses and doctors are efficient and good. However, getting an appointment for a sick child is like pulling teeth. Waiting on hold for 30 minutes to make the appointment is not unusual and the normal time for a visit is 2-3 hours. When you have a sick baby both of these wait times seem to take forever!
Posted: 1/03/2008 • Last edited: 7/09/2013 • Link to this review