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Yesterday my wife and I purchased our 20th vehicle, a 2017 Honda Ridgeline from Gwinnett Place Honda in Duluth, GA. I have never written a review for a dealership, but our experience was so special that I wanted to take the time to acknowledge the team that made this the best car buying experience that we have ever had. We had made the decision to trade in our 2008 Jeep for a more versatile mid-size truck. We had been out of the auto market for 9 years, and knew that we had a lot to catch up on. I spent a couple of weeks researching vehicles, dealers and inventories, and started communicating directly with a handful of select dealers based on their in-stock vehicles and the number and quality of their online reviews. One of these dealers was Gwinnett Place Honda in Duluth, where we wanted to check out the 2017 Honda Ridgeline. So I contacted Zach Blanchard, one of the dealership's Internet sales representatives, and set up an appointment to check out the vehicle. In all my communications with Zach on email, phone and text, he was always responsive, courteous and helpful. When we arrived at the dealership for our session, Zach immediately met us. We did not have to go find him or ask for him - he was outside waiting for us. We spent the next hour or so with Zach learning about the Ridgeline and test-driving it. Zach was just the right kind of professional you hope to get. He knew everything there was to know about the Ridgeline RTL-T and was clearly excited to share th
New vehicle purchase
Area Alpharetta, GA
Cost $30,000 - $99,999
Date July 2017
Posted: 7/08/2017 • Link to this review
Gwinnett Place Honda is the best place to get a car. Joepsh Yim is very knowledgeable sales person who is not pushy. He makes sure to give you the time and all tools available to help make the best purchasing decision.
Posted: 8/25/2015 • Link to this review
This was not the best car buying experience. It took several weeks to get things right and my wife was at her wits end. The communication was poor on missing items when we bought the car. Curtis, Ramon (both in Used Cars) and Kam in the service department all were very helpful. My first response was 1 star but after today I say 3 stars. I'm not a fully satisfied/happy or loyal customer but am no longer an unhappy one.
Posted: 2/08/2014 • Link to this review
I had dealt with GPH for years on each Honda I owned and really like their service. We needed to upgrade our family car so I went to GPH. I had a great sales guy (Thank you Tommy Suh) and didn't feel pushed at all. I took my time with everything, gave them my criteria and they did the legwork to find me a great deal on a certified pre-owned Odyssey. Tametrice was great in the personalization department too. After, I took the older Honda we had to the service department to have some much needed maintenance done and the service department was great, just as I remember (Thank you Jeffrey Hawes). I have never been disappointed in this dealership, and would recommend them to anyone (which is more than I can say for other Honda dealerships I've been to around town). Thanks for a job well done guys!
Posted: 12/11/2013 • Link to this review
You may hear that Gwinnett Place Honda will give you the best deal and probably will. However, their service after the sale is extremely bad. I would not recommend them at all.
Posted: 10/26/2012 • Link to this review
We were in the market for a new car and saw that they had what we wanted online for a great deal. We contacted Rodney and Leo and arranged for the paperwork to be sent to us since we live out of state. Long story short, the paperwork came and the price listed was no where near what we saw on line. By then, of course, the car had been removed from the website and there was no proof so they said they said they wouldn't honor the original price and insinuated that we were lying to get a better deal. Look at the other reviews, folks. Seems the same story keeps repeating itself. I'll never deal with them again.
Posted: 7/01/2012 • Link to this review
WORST HONDA DEALERSHIP in the Metro Atlanta area. These are the very people who give car dealers the sleazy reputation always joked about. BAIT & SWITCH is their specialty. Quite simply - We made contact through HONDA.COM - no question what vehicle we wanted with options/accessories all spelled out. After email correspondence (with CHAD M. & DENNIS H), got a drive out price from them, only to find out later that they never that model with those options in the color specified -- NOR did they have any intention of selling that model with the options they quoted at the price given to us. LIARS! They just wanted us to come in and then sell us a car with lesser options for a higher price. A BAIT & SWITCH classic. Do yourself a favor, DON'T EVEN WASTE YOUR TIME! TOTAL SLEAZE-BALLS. The only reason they rate a one star on the Kudzu scale is b/c you can't get away with rating a zero on the scale. These guys are skilled masters of BS.
Posted: 5/17/2012 • Link to this review
A WASTE OF TIME!!! My wife and I went to GPH looking for a very specific used car. Challenging I know, but we were completely upfront with our salesperson as soon as a arrived. They did not have the car we were looking for but had one very close so we agreed to look at it which was our second mistake, the first being walking into their dealership. The salesperson, Mansoor, was condescending to my wife whenever she asked questions about the car. Once we got back from our test drive we agreed to see what the deal would look like. After waiting for about 30 minutes they came back with a deal that was so far from what we were looking for that we tried to walk out. They would not let us leave as they still had our keys to our trade-in. After going back and forth with the salesperson and the manager we finally got the point across that the deal would not work for us, or so I thought. We got our keys and started to get back into our car to leave and the manager came out to stop me and asked if I would come back in so that his boss could look at the numbers. I got out of there as fast as I could. Don't waste your time here, their prices are too high and they are way too pushy. Exactly what you don't want in a dealership!
Posted: 1/30/2012 • Link to this review
Went to GPH after trying to work a deal at Honda MOG (where I originally purchased the car). Honda MOG wouldnt budge on trade-in or new car price. Sat down with salesman @ GPH, told him what I want to pay for the car & what I wanted for trade-in. Worked the deal within $100 of what I wanted in 30 minutes, no problem. Service department has always been responsive to my issues (I am very picky!). Would highly recommend Gwinnett Place Honda!
Posted: 10/09/2011 • Link to this review
Have been pleased with service and a loyal customer of GP Honda for 8 years until today. Purchased the van from them and had all service done the dealership. Today was in for an oil change, they stated that the bolt that goes into the oil pan was stripped and I needed a new oil pan. GP Honda Techs has been the only ones to do oil changes on my car so I believe they are at fault. They denied any responsibility and treated my wife rudely when she asked to speak with the service manager. As the other post stated they always find additional 'issues" and in my opinion over change. I will never do business with them again.
Posted: 5/20/2011 • Last edited: 6/29/2011 • Link to this review
My wife and I went in just to test drive a vehicle we had seen while driving by. We drove it then that's when the nightmare started. They push, push , and push some more to close the deal that minute, just like time share sales. At least I got free tickets for Disney out of the time share experience. I only got a headache out of Gwinnett Place Honda.
Posted: 2/22/2011 • Link to this review
I had a honda transmission replaced on 05/26/2010 for $3500.00. The transmission stopped worked on 12/03/2010. I contacted Honda and they had my car towed to their service center. They replaced the transmission, but now they list that my drive shaft is bad. Now before the transmission was replaced there was never anything about the drive shaft needing to be replaced. When I drove from there I heard a very slight noise under the hood. I went back twice to get the adviser to ride with me but he could never hear the noise. 02/05/2011 the driveshaft broke while I was enroute home from work. The metal to metal sound became so great that I had to stop my car in the middle of the road for fear my engine, etc...may be falling out. I had to towed to honda & the driveshaft was broken. I ask how could I have broken it? I believe something happened when they dismounted the transmission twice, because that is where the driveshaft was broken @. They advised me that the age of the driveshaft caused it to break. I am not accusing them, it is just rather strange that it broke where they had to dismount the transmission twice. I then Had to pay $1176.15 for that repair. All b4 this thay had always done good service.
Posted: 2/20/2011 • Link to this review
From the trade in pricing game, to the management, to the detailing, to the financing, all aspects of this dealer are unworthy of someones hard earned money. Don't buy into their big volume garble. It only means less room for them to make a good deal and no value to the customer.
Posted: 12/15/2010 • Link to this review
I was assured by the Internet salesman that he would beat my current deal with another Honda dealership. I gave him the numbers/quotes (via phone) and he came back with an incredible quote that was $50 lower than what I was offered at the other dealership. Long story short, when I arrived at the dealership (after driving 50 + miles), I waited around for over an hour with my child, just to be told that the deal couldn't be done after all. It would have been considerate of Chad to have actually compute the numbers that I gave him (via email AND phone), prior to the commute, instead of misleading me in order to get me to the dealership. I will not recommend this dealership to anyone. I wasted my time and gas money!
Posted: 11/07/2010 • Last edited: 5/17/2012 • Link to this review