Hired Rex to handle an almost total renovation of a single family rental property. Some new framing, all new plumbing, electrical, HVAC, refinished floors, roof work, drywall replacement and repair, painting, new kitchen and baths. Rex is very fair, takes care of any issues that arise, and is a man of his word. Did we run into some hiccups?, yes, but Rex always took care of things. I'd hire him again.
Area Atlanta, GA
Cost $30,000 - $99,999
Date October 2016
Posted: 3/23/2017 • Last edited: 4/24/2017 • Link to this review
Rex Waits and the crew @ HCHI did a simply wonderful job of building our deck and doing all of the exterior painting. Rex was Professional in every aspect of the job. Even when we started hitting him with additions to the work it was always "no problem". Thank You Mr. Waits and all of your crew. I will be calling again soon for some additional work.
Posted: 8/07/2014 • Last edited: 8/11/2014 • Link to this review
The team from HCHI were great to work with. They came when they promised, provided great work at a reasonable price, and made sure everything was back in place when they were done. I will use them again!
Posted: 11/14/2012 • Link to this review
We bought a fixer upper at a great price with so much work to do. To our absolute delight, HCHI took care of everything. From drywall and paint, to roofing, new windows. The list goes on. We are so pleased with the outcome.
Posted: 9/07/2012 • Link to this review
I needed the roofing panels on my shed replaced, so I gave him a call. He was very responsive and called me back as he said he would. He also provided an estimate in a timely fashion. If Rex would have done the job himself, or at least supervised or QC'd it, I think my experience would be 5-stars. However, there was a little issue: the materials ended up costing more and the guys doing the job took longer than expected, so after the work was done, Rex asked me if I could pay the extra cost. What I would have prefered was a phone call prior to the work because the additional cost pushed it into the "I'd rather do it myself" range and I would have cancelled the job. While I think it would have been best if he didn't bring the customer (me) into his staffing/materials issues by asking me to pay extra aftewards, I can get with the "doesn't hurt to ask" method. He did give me the choice of either paying the original estimate or the more expensive one, so I appreciated that. Pros: Quick, responsive, knowledgable Cons: Had to pick up after the guys, left oil stain in driveway, brought the customer into the materials/labor drama After reading all of the reviews, I guess just use Rex for the big jobs. That way he's there with the crew and he will make sure it meets an excellence standard.
Posted: 6/22/2012 • Last edited: 9/07/2012 • Link to this review
My wife and I bought a 21 year old bank foreclosed house which needed complete repiping, roof replacement, a new furnace system, and two complete bathroom remodelings. We hired Rex Waits and HCHI because his estimate was fare and he was friendly and personable from the start. These major projects were completed beautifly and professionally much faster than we had ever imagined possible. There were lots of small detailed decorating items we had to choose and Rex was very helpful with suggestions and explained things in a simple way we could understand, not being contractors ourselves, from A-Z. Most importantly, the final cost was right on budget, which was thousands cheaper than the other estimates we recieved, and our bathrooms look like show room or magazine quality. We would definitely recommend Rex & HCHI for all home improvements and we will use him again when we are ready for a full kitchen remodel. Marietta Homeowner
Posted: 10/28/2011 • Link to this review
Rex and his crew did a good job. Rex was responsive to email communication (which I appreciate) and phone calls. He and his team spent time with me exploring options for the work I needed done. After we decided on the path forward, they did a great job with the project as decided. Should I need additional work done on my home, I will call HCHI.
Posted: 7/08/2011 • Link to this review
Rex and his crew turned my old deck into a beautiful home addition by enclosing and screening in the deck. They were always on time, did everything that I asked of them and left the premisies as clean as they found it.
Posted: 6/07/2011 • Last edited: 6/14/2011 • Link to this review
Rex and HCHI are a great testament to customer service and quality work. Our schedule was hectic, but they were able to work with us and provide excellent work and at a great price. I'll definitely use them for other major projects at my house!
Posted: 6/01/2011 • Link to this review
Rex & his crew did a great job on our renovations, 3 bathrooms. They were on time everyday constantly working until time to leave, their work is fantastic. Also, Rex came by each day to be sure that we were satisfied with the work. When they completed the job they cleaned everything up you couldn't tell they had even been here which really rates high with me. When we have other work to be done we will definitely call Rex again. We will not hesitate to recommend Rex & his crew to do work for others. It is so nice to find someone that follows through on their word & have trust in them.
Posted: 5/27/2011 • Link to this review
Rex and his crews remodeled pretty much the entire interior and exterior of our home and we couldn't be more pleased. His pricing was very fair and he always delivered what was promised. The crews were on time and their work was outstanding. We found them very professional and easy to work with. They set a very high bar. We will use them again and would highly recommend them to anyone interested in remodel work.
Posted: 10/12/2010 • Link to this review
HCHI is the most ethical business with which I have ever dealt. Rex Waits places quality work at a fair price as his number one priority. Rex uses only the very best licensed subcontractors who are very courteous and professional and do excellent work. Doing business with Rex is a pleasure and a most gratifying experience. Rex is courteous, professional, accommodating, understanding, patient, and very personable. I have only the very best to say about him.
Posted: 3/13/2010 • Link to this review