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I found out that this company is the same a/c company as Hackney A/C. I have used this company twice. So far so good. Their pricing is good and they actually give courtesy calls! I did not have to wait at home in a hot house all day. They called and I met the tech their.
Posted: 10/20/2011 • Link to this review
Before calling Hackney's, 3 other co's confirmed it was my compressor & under warranty, the estimates (add'l parts & labor) ranged from $1100-$1400. I called 3 other co's for estimates & found Hackney's to be the most reasonable. When Mark came out, he told me it wasn't the compressor, but the TXV. How could 3 co's be so wrong, that I can not tell you, but if I had let any of the 3 co's change the compressor, I know the bill would have been much higher! Before going with the 1st co, I would get a 2nd & 3rd opinion & make sure Hackney's is one of them! If the parts under warranty, call other co's & find out their parts & labor rate. Also, don't forget to check with BBB of AZ, even though they were "Premier Dealers" on the Lennox website, they had recent complaints. I have been unemployed for 8 mos & this co saw me first as a customer that needed her a/c repaired, they made add'l repairs because they were needed at no charge & the repair was within my budget. I cannot say this about any of the other co's I called except for Hackney's. Thank you again Hackney's, Anette
Posted: 8/14/2009 • Link to this review
This company showed us great professionalism and attentiveness through our entire purchase and install, and there service department is second to none. We would highly reccomend them to everyone.
Posted: 12/14/2008 • Last edited: 4/10/2009 • Link to this review
This company miss lead me to believe they were the family owned and operated Hackney Air Conditioning. Yet when they showed up to my home the technicians had on shirt that read Bonus Air. Upon looking up this company on the R.O.C website I found that they are in fact Bonus Air. I am upset and disgusted by their deception. The actual Hackney Air Conditioning can be reached at 480.309.9640. Signed I can't believe people
Posted: 11/14/2008 • Last edited: 3/03/2010 • Link to this review
Great, fast, affordable service. They were very knowledgable and fixed our problem fast. I'm calling them again for my yearly maintenance - much better than others I've dealt with in the past.
Posted: 9/26/2008 • Last edited: 12/06/2008 • Link to this review