I have been going to Hamilton Dry Cleaners for the past several years. The owner is very friendly and sweet. Great Service. The owner(Anny) has been a seamstress her entire life. She can repair/fit anything you bring her and make it look like its new. Anny over there takes great care of us. Awesome Place! I Highly Recommend this place!
Posted: 5/24/2010 • Last edited: 5/25/2010 • Link to this review
I have been a happy client and regular customer of this cleaners for over 4 years. My husband dropped off 23 pieces of clothing and 2 pair of jeans for tailoring. When I went to pick up the clothes a couple of weeks later, the NEW owner could not find my items. After several calls to her, she remembered giving my clothes to someone who came in on the Saturday before. She could not remember who this person was and she said she was very busy. I asked if she could try and call the people who had their clothes on the premises because this person obviously still had not gotten his clothes. Instead of saying they were looking into the matter, she handed me off to her partner because she said that she did not know what to do. After speaking to her partner, I realized that they had no idea where my clothes were and did not have any type of restitution plan for me. So now I am out all of my clothes and when I try to call they will not answer my phone calls. This is terrible customer service. Please avoid this cleaners, as there are so many cleaners in the vicinity who are very happy to get business. Also, as a tip, make sure you get every item itemized, so everyone knows just what was brought in.
Posted: 11/13/2008 • Link to this review