On 7 July 2009 I had an appointment in your office with one of your staff members for a cleaning. Upon completion of this appointment I made the required co-payment of $112.00. I was led to believe that this is all that I owed and that this transaction was complete. I was very upset to receive, on two occasions, additional billings for this visit. In addition, I was led to believe that I actually had a credit balance with you folks from a previous visit several years ago. If I buy $100 dollars worth of groceries from the local market I do not expect, nor will I tolerate, additional charges for the same groceries three weeks later. The same principal of values and ethics applies to you. I'm enclosing with this letter a check to settle this bogus billing just to get you off my back. This does not mean that I agree with your lack of integrity. You have two simple requirements to complete this transaction: 1. Cancel all future appointments 2. Forward all documents and charts to my new dental provider when requested. To tell me that my account is current but continue to bill me is unacceptable and puts you in an ethical dilemma that you need to deal with. I no longer feel comfortable in your office. I do not trust your staff. Because of this I do not have confidence in you as a dental professional. I no longer desire to be your patient. This letter represents conclusion of our patient/dentist relationship.
Posted: 8/21/2009 • Link to this review