They stood the piano up on a decorative (non-weight bearing) leg and broke it. Mr. Haynes was not moved about it and said in an indifferent manner: "Don't worry about it, it happens all the time". When the truck left our drive way, there was an empty soda can laying next to where they had parked. It hadn't been there when the truck arrived initially. 6 weeks later (instead of the conventional 2 weeks) they returned the leg, handed it to my 86 year-old grandmother at the door and left. I had to install it myself. He said it would take one week and he would call me to let me know the progress. After two weeks I started calling. The lady on the phone took my messages. Mr. Haynes never called back. She seemed like she didn't want to pass the phone to him. This went on for four weeks. When I finally got him on the phone he explained he had been sick. Right. For 4 weeks. What did you have Mr. Haynes? Malaria? Yellow Fever?
Posted: 1/15/2010 • Link to this review