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Top-rated. family-owned Scottsdale & Phoenix heating and air conditioning contractor, Hays Cooling, Heating & Plumbing, provides ac repair, ac tune ups, air conditioner installations, heater and furnace replacements, air conditioner service and maintenance to Phoenix AZ communities including Phoenix, Scottsdale, Peoria, Glendale, Carefree, Cave Creek, Anthem, New River, Desert Ridge, Paradise Valley, Arcadia, Tempe, Gilbert, Mesa, Chandler and beyond. Hays Cooling,Heating & Plumbing is the leading Trane heater and air conditioner dealer for Phoenix and Scottsdale AZ homes and small commercial buildings. SRP Certified Contractor, APS Qualified Contractor, Member of Arizona Heat Pump Council, Member of Electrical League of Arizona and a 5 star rated AC contractor online. It Pays To Call Hays! Call (602) 482-0229
Our A/C went out Thursday evening so I called Hays Cooling and Heating because having used them in the past. The tech who came was Frank who went to work immediately and located the problem as the capacitor. He had one, changed it out and then told me how to do maintenance myself. Within an hour all was done and I was able to use a credit card right there with the square app feature. Frank is a very good tech and Hays should keep him around.
Area Gilbert, AZ
Cost $250 - $499
Date March 2017
Posted: 3/11/2017 • Link to this review
Hays Cooling and Heating is a great reliable company. They always call while in route to let you know what time they will be there. They are courteous, professional and thorough and complete in resolving the issue. Great technicians on original install and on 2 subsequent service calls. Can't say enough.
Hays installed my Heat Pump in 2010,system works flawlessly. I had a problem with the whole house electronic air cleaner in 2015. They replaced the faulty part under warranty. Today they checked the AC for cooling issue. They added refrigerant to correct the issue. Diagnostics were run to determine intermittent fault codes on the electronic air cleaner. The stored fault codes were recorded and erased. I will call if faults reoccur. Great Co. and great Technician (Travis)
Area Phoenix, AZ
Date June 2016
Posted: 9/16/2015 • Last edited: 6/16/2016 • Link to this review
Dominique was on-time and got our semi-annual preventive maintenance visit done thoroughly and promptly. Explained which items needed fixing and which might be monitored going forward. Quickly and effectively fixed what needed it and we're all set. Great value with 10% preventive maintenance discount!
Posted: 3/04/2015 • Last edited: 4/13/2017 • Link to this review
Have been working closely with Hays Cooling since 2009. Chris and his crew are hands down the best when it comes to service and professionalism, especially when it comes to our tenants with there needs and concerns. Will remain a loyal part of our commercial property management team for years to come!
Posted: 11/02/2012 • Last edited: 4/08/2015 • Link to this review
From the get-go, Hays was friendly, professional, and great to work with. The company has some great people working for them, and they represent very well. For most people, I think the install makes you the most nervous, but I'll tell you, the guys were so nice and professional, took great care of things, and did a great job. I'd recommend Hays to anyone that was willing to listen!
Posted: 10/24/2012 • Last edited: 4/08/2015 • Link to this review
Thanks so much for the wonderful review. We truly appreciate it! An A/C system is a significant financial investment and can definitely be nerve racking the first time you make that leap. We strive to make the install as smooth as possible. We are here to answer any questions and guide you through the process. Thanks again for posting.
We moved to AZ in July 2011 and bought a 1998 house with original AC units. We found a 2 year maintenance deal on Kudzu and have had great services from them ever since! They call us every 6 months to schedule the next maintence visit which helps with our busy lifestyle. Our old AC units have been working flawlessly no doubt to the great visits from Hays!
Posted: 9/23/2012 • Last edited: 4/08/2015 • Link to this review
Glad we are able to make your busy life a little less hectic. We are here to help. Thanks for posting a review!
We purchased a 20 year old condo in Scottsdale AZ in May 2011. A home inspector said there may be some minor maintenance issues but the realtor felt a further inspection was warranted and recommended Hays. Hays came out and used the HOA required 32 foot ladder to inspect and make the recommendation that the unit wasn't worth fixing due to the age and condition. We were able to negotiate this into the offer on the property to get partial compensation of a new unit rather than repair an aging unit. Residing in Canada, made access and monitoring work in AZ a challenge. Hays was more than accommodating in making the replacement easy for us, providing updates, access and scheduling that worked for us, our local contacts and the condo association. After the major dust storm in July 2011, Hays came out with their long ladder and blew out the unit at no charge. In July 2012, they came out and did another inspection, again at no charge. I would highly recommend Hays Cooling & Heating for any absentee owners. Their work is top notch, prompt and they stand behind their products and service. Peter & Lori Campbell
Posted: 8/11/2012 • Last edited: 4/08/2015 • Link to this review
We appreciate your kind words. We strive to keep our customers satisfied long after the sale. We are always more than willing to go out of our way to accommodate special circumstances when needed. Thanks again!
When I had my A/C unit inspected, I was quoted a price on insulation. As part of the price, Hays agreed to cap and remove my Evap cooler, which I had never used. Scheduled first appt. and was stood up! I was floored! But they were right on time for the second appt. and got the job done in a about an hour, in the middle of 110 degree heat. But then, they forgot to cap and remove the cooler! Called the office immediately and they were back out to finish the job! I still like these guys and will use them again. But, if you are going to use Hays for a job, I recommend the following, based on my experience - First, always call and confirm your appt. and what work is being done. Second, keep an eye out to make sure that everything gets done. Otherwise, these are good people.
Posted: 5/21/2012 • Last edited: 4/08/2015 • Link to this review
Thanks for leaving a review- we really appreciate it. It's important to get the word out to consumers that not all companies are out to get you. In fact, we started this business for that very reason; to prove honesty truly is the only way to operate! Thanks again for posting.
My air conditioner was dying a slow death in April 2012 so I called four companies for quotes on replacement including Hays. They were the first to give me a quote, they were the only ones to measure room by room to make sure we got the right unit. Their pricing was right in the ballpark as the others. They were on time for the install which was the quickest offered. The unit was installed in three hours as promised. My unit works perfectly. Try as I might, and I'm a rough critic, I have not a negative thing to say about the service I received from Hays. I highly recommend them to anyone. Thank you Chris Hays.
Posted: 5/09/2012 • Last edited: 4/08/2015 • Link to this review
Thanks for posting! I'm glad you mentioned about us measuring room by room. This is a very important part of the estimating process. So many times people call the office wanting us to provide them with an estimate over the phone. Unfortunately, that's just not how it works. We need to be on site; there are several factors / variables that go into providing an estimate. We want to be absolutely sure we can stand behind our pricing.
There's a reason why dozens of customers submit glowing reviews for a vendor; because it's earned and deserved. I am fresh from having Hays Cooling and Heating install a new complete split system, and I could not be more pleased with the entire process. I replaced a 20-year old original to the home system, and shopped it around. I received a competitive bid from Hays, a salesman who was willing to put everything in writing, a firm and upheld install date/time/completion, and an overall first class job. The crew were courteous, professional, friendly, respectful of my home and belongings, and took the time to explain any questions or concerns I had during the install. There was not one issue that arose that was a surprise or a disappointment. I additionally had the pleasure of having the owner drop by to check in on the installation, and if you met him, you would understand why this company succeeds and continues to dominate the local HVAC market. Business ethics stem from the top, and it's clear this shop lives a mission statement of honesty, integrity, customer service and quality. Highly recommended. :D
Posted: 5/08/2012 • Last edited: 4/08/2015 • Link to this review
We are pleased to hear everything went well. We strive to exceed our customers expectations. Thanks for taking the time to write a review.
Thanks for always taking good care of us! It's nice to have a reliable, knowledgeable company I can call to make repairs or do routine maintenance.
Posted: 4/24/2012 • Last edited: 4/08/2015 • Link to this review
That's what we're here for. Glad we are on your "go to" list for a/c issues. Thanks for posting!
The entire experience was EXCELLENT!!! From the first initial call, to the quote that was provided by Bill, everyone was professional and provided great customer service. Bill worked with us to provide a very competitive quote which allowed us to purchase top quality units. The installation team was punctual, organized, friendly and very competent. Chris the owner even showed up to ensure we were happy with everything! The follow up call by the office and visit by Bill to complete our rebate paperwork was the icing on the cake! I will definitely use them again and recommend them to anyone looking for a great experience. Thank you Hays!!! DJohnson
Posted: 4/20/2012 • Last edited: 4/08/2015 • Link to this review
We appreciate you taking the time to post a review. Glad to hear you were pleased with everything. We strive to keep our customers happy; both before and after the service.
After dealing with a failing Air Conditioner it was time for a new install. I was concerned after having a poor install by another company but after reading the great reviews on Kudzu and the clean record on the BBB I decided to try Hays. What a great decision! Bill who provided the estimate was great! The technitions that performed the install were great and did a fantastick job. The owner of the company Chris came by and checked the progress of the install and introduced himself. I am very happy with the install and the Trane XL15I air conditioner. I recommend Hays to anyone considering a new Air Conditioning install or service.
Posted: 4/08/2012 • Last edited: 4/08/2015 • Link to this review
Thanks so much! Personal recommendations are the highest form of a compliment- especially in this competitive industry. I'm glad you pointed out that you did your research. This is such an important step when deciding to make any significant financial investment.
2-21-12 Installed SEER 13 Heat/AC pump 8-14-12 not cool air, replaced compressor motor. 9-15-12 not cooling, overload of coolant 2-14-13 not heat, not part available, meeting rep 02-18-13 to see whats up. 2-18-13 AC defective, replace same day. Thank you Hays and especially Bill for everything.
Posted: 2/21/2012 • Last edited: 4/08/2015 • Link to this review
Glad to hear it! We are pleased to have you as a loyal customer. Please don't hesitate to contact us with any questions or concerns in the future.
Prompt, accurate, fair, dedicated to give you very good service. Followed up well after the bill was paid. Recommended highly.
Posted: 1/26/2012 • Last edited: 4/08/2015 • Link to this review
We appreciate your recommendation. We strive to ensure continued customer satisfaction. Thanks for posting!
MEMBERS OF BBB OF ARIZONA (A+ Rating), MEMBER OF THE HEAT PUMP COUNCIL. SRP & APS QUALIFIED CONTRACTORS. Registrar of Contractors of Arizona (#167098). Our team also believes in furthering our education and working with dependable HVAC system providers like Trane, Day & Night and Lennox to always stay ahead of the curve with new technology and repair programs.
* 24-Hour Service Available
Here at Hays Cooling & Heating we feel it is critical to be good to the environment. When we do an install on any house we always recover and recylcle the refrigerant. We also recycle the old A/C unit and heating units so they do not wind up in landfills.