We were referred by Hearing Care Solutions (HCS), an online discount hearing aid provider offering a significantly lower price on hearing aids and working with audiologists for the service package. HCS made our appointment with HPOA, clearly indentifying us as HCS patients. Hearing Professionals of Alabama (HPOA) were on the HCS list and had agreed to work with them. After we drove an hour each way for the appointment, we were told that HPOA no longer accepted HCS patients, even though they had accepted the referral, but would offer a similar package. The price of the hearing aids offered was the same but the service package was not. Still we were impressed with the audiologist, who was an Auburn graduate. We continued to try, I emphasize, try to deal with them. I asked basic questions about insurance: do you preapprove, is insurance payment to us or HPOA, is the total due the total less the insurance to be paid. Seven phone calls later, six days later, these basic business questions were not answered and my phone calls not returned. Furthermore, HCS told us that another patient had called to tell them that they had had the same experience the day before our appointment, so HPOA's reason for not accepting HCS (new receptionist, didn't know) doesn't make sense. I cannot speak to their audiology skills, but business practices seem unethical and sloppy-- In a word: UNPROFESSIONAL. The value of our time was completely disregarded.
Area Auburn, AL
Cost $3,000 - $4,999
Date April 2017
Posted: 4/05/2017 • Last edited: 5/02/2017 • Link to this review