I built a Heartland home in late 2010. Two weeks ago, the plaster in my hallway split. It was caused by a water leak in my roof. My house is less than 7 years old, and I was told they only give a warranty for 1 year for defects in material and workmanship. The 12 year Structural Coverage does not apply as my claim is for water filtration through the roof.
Area Cranberry Twp, PA
Date April 2017
Posted: 4/11/2017 • Link to this review
Garage drain does not work Laundry drain does not work Yards have no top soils. Yards have several puddles, one is big. Project managers rarely informed the progress, or issues. Super high turnover rate in Heartland homes, both project managers and sub-contractors. The customer service just took your requests and no actions at all. No one cares. Issues raised during house closing are still open. Keep away from Heartland Homes.
Posted: 7/29/2016 • Link to this review
When my family and I signed the contract to build and again when we had our kick off meeting we were given a completion date of August with a drop dead date of October. We just closed this past weekend. We were constantly pushed back in 2 week intervals. Very disappointing. We chose Heartland due to their efficiency in building and speed of construction. Very disappointed.
Posted: 4/07/2014 • Link to this review
Moved in November of ‘12~June ‘13 and we are still fighting with them to complete the project. We have leaks in our basement, an eroding driveway and a flooding mud pit for a yard. Check BBB before building with Heartland!
Posted: 7/01/2013 • Link to this review
The attached pictures represent the quality of heartland homes. You be the judge. I wouldn't recommend a heartland home to my worst enemy. I also have videos of water dripping out of ceiling light fixtures due to roof leaks in Year 2 of ownership. Contact me at Mikebosco456@yahoo.com and I will be happy to send them. We replaced blown off vinyl siding every spring when it gets windy. Watch your insurance rates!!
Posted: 11/14/2012 • Link to this review
Built a heartland home in 2001, biggest mistake I ever made. 1. A large sink hole wiped out our driveway for over six months due to a plastic underground storm drain pipe breaking at 13 months old. Couldn't use our garage until they got around to fixing it. 2. Roof leaks at 4 years old; water dripping out overhead light fixtures. Their repair squad said: "Its condensation"!!!! 3. Drywall damage due to roof leaks that they unsuccessfully repaired. 4. Cracked exterior brick, even after they "fixed" it. 5. Basement and garage floor floors cracked. 6. They left about 4 inches of fine powdery dust on the basement floor the day we moved in. 7. Squeeky loft floors. Carpet people had to tear it up to fix the noise. 8. Roof leaks in 2nd year of ownership necessitated Heartland repairs. Roof leaks appear in year ten of fownership, costed $1800 to repair and bring roof up to code according to repair company. If you are thinking about buying one of these "houses", email me (Mikebosco456@yahoo.com) and I will be happy to send you picture and video files of all our troubles.
Posted: 11/07/2012 • Link to this review
Building a home with Heartland is a very tiring and exasperating process. However, the worst part has been living next door to a home being constructed by Heartland for over a year. I've had to deal with Heartland's subcontrators leaving their urine filled pop bottles, nails, cigarette butts and food garbage on my driveway. I've had to listen to loud rap music with constant mentions of the f-word. Access to my garage and basement has been blocked consistently and several subcontractors refused to move their vehicles so that I could enter/exit my garage. Their construction equipment has hit my house and deck several times in addition to destroying the grass on my lot. Also, my phone and cable lines have been repeatedly dug up and service cut-off. It's always my responsibility to coordinate with Comcast and Verizon to have the lines repaired. If you're set on building with Heartland, make sure you're the last house on the street to be constructed. Otherwise, you'll be the one supervising Heartland's sub-contractors and trying to protect your own home.
Posted: 9/11/2012 • Link to this review
There really is not a "Heartland" home, it is all subcontracted work, with little oversight. I am trying to get all my issues addressed and selling the thing.... Would buy a quality existing house with all of the bells and whistles instead... Learn from all of us on here and stay away from Heartland, no matter how nice the amenities looks inside the house. You don't know what is behind those walls.
Posted: 7/23/2011 • Link to this review
I have to agree with the other 1 & 2 star reviews. We have so many people in our community with so many problems with their homes. A lot of flooding, uneven floors, poor soil f/lots, just poor quality work. Heartland won't take care of any issue unless you threaten them! They make a lot of promises until they get your money. They do not stand behind their product! We spent a lot of money, and have never been happy with what we got. The quality is substandard by far! Do your research, and be very careful if you do decide to build with them. They can't be trusted.
Posted: 7/18/2011 • Link to this review
They are nothing but liars, they just want your money and do not ace how bad they screw up your house. You can believe they won't come back to fix it. It is 2 years later and they are still lying to us and have yet to fix our outstanding issues. I am taking them to court.
Posted: 4/25/2011 • Link to this review
First, I do like my heartland home, but I think I built during a time of greater quality, as I am not having the problems my neighbors are having. They are cutting corners as I see them build my neighbors home with only .75 of a walled foundation. The rest they just use studs to support the home. When we built they talk about how important it was to have the poured wall foundation all the way around. Now they bring it subs from out of state to complete tasks and the new homes don't look as nice. Second, and more important, is the honesty factor with HH. A couple of reviews here are clearly Heartland sock puppets logging in to boost up ratings. Shame on them! I understand the really negative ones from people with chronic problems, but HH should not be posting fake reviews here like they have. For most people, they build decent homes, although the quality has dropped off in the past 2 years. Therefore, Average, not great.
Posted: 3/30/2011 • Link to this review
I agree that the five stars are employees of Heartland Homes. We built in Heartwood Farms and regret it from day one! Tooooo many issues to list here. My neighbor is now $50,000 out of pocket above & beyond what they originally paid. We gave up dealing with Heartland. WOULD NEVER RECOMMEND THEM TO MY WORST ENEMY! Several of us thinking about getting the media & AG's Office involved.
Posted: 3/29/2011 • Last edited: 4/01/2011 • Link to this review
Isn't that awful shame to rate Heartland a five star by its own sales reps? This is a another proof that Heartland people are very good at this kind of tricks. Heartland may claim to build better homes and provide you with the best customer service but really all they are concerned about it taking your money. They are no less of scumbags than the bad ones (I believe the founders of Heartland were actually affiliated with R*** at one point, so you know where they learned the tricks of the trade). We've been in our house for over a year and a half and have been battling with 4 of their contractors (concrete, flooring, landscaping and drywall) on issues that were never fixed. Heartland's response has always been that this is the "industry standard" response when fixing these types of issues... last I checked their website and sales team mentioned nothing about building you the average, run-of-the-mill house that will leave you frustrated and unhappy with the end product. They don't see you as a customer, they see you as another house to forget about as soon as you close. You may not experience this at first but you will soon see after you close and want them to own up to fixing an issue. Unfortunately, these are not normal business people, I cannot tell the difference between them and a bunch of goons and thugs.
Posted: 1/16/2011 • Link to this review
Love our new Heartland Home! It was a process but totally worth it in the end. I would build again with this company when we are ready to upgrade as our family grows. It was nice to know that when we had an issue the President of the company met with us & helped resolve our issue. What other company would give you that attention! Seriously would recommend Heartland Homes to anyone!
Posted: 1/03/2011 • Last edited: 4/03/2011 • Link to this review