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Rented a car at Hertz in Dallas, GA for two weeks. Had a flat in Mississippi and was told by Hertz roadside assistance to have tire repaired, get a receipt, and it would be deducted from my total rental charge. The tire repair was $10. When I returned the car, my total charge was $800. I asked the clerk to deduct the ten dollar tire repair charge, and she went ballistic, saying Hertz roadside assistance was wrong, she never heard of anyone getting money back for repairs, she didn't know how to calculate a deduction, her boss 'might' give me a check, etc. I was under the impression Hertz was a top performing customer oriented company, but obviously, I was mistaken. Since this clerk was the only one on duty, the issue was left unresolved. I will never ever again rent from Hertz. What a horrible customer no service experience. Virtually ALL major companies will never argue a small amount of money with a customer, especially when the bill comes to $800. For a lousy ten dollars, Hertz has lost my business forever. I wonder how many customers this rude clerk has caused Hertz to lose?
Posted: 6/23/2007 • Last edited: 1/02/2008 • Link to this review