I think that they have done a wonderful job and met all of my expectations. I would recommend them. Sheryl has had excellent customer service and has been great. The sales person was also very thorough and took the time to explain everything to me.
Posted on GuildQuality: 11/13/2017
I was nervous knowing I had to replace my 21 year old roof. I had a lot to learn and for me, it was a significant investment, so I got bids from nearly every high-rated roofer in Atlanta. Hicks stood out from the beginning. The inspection they completed was by far the most thorough and they asked a lot of questions to make sure their bid would be accurate. They said they also do this to reduce the chance of any change orders during the project which made me feel good. Hicks is a large contractor but with a personal feel. They assigned me a project manager who held my hand through the entire job and none of the other roofers I got bids from mentioned this extra service that I really appreciated. They have a huge assortment of shingles and helped me choose an architectural shingle that has a slate look. It looks so pretty on my home and my neighbors are envious. My roof is pretty steep and the workers had all kinds of safety equipment to make sure no accidents which also made me feel good. They cleaned up continuously, checked in with me regularly and followed up after the job was completed. The superintendent even dropped by after-hours to make sure all went well. The job went exactly as they told me it would and finished on time without a single hiccup. What a relief cause I was so nervous having to buy a roof I knew almost nothing about. And, to top it off, I got a lifetime warranty. It was so refreshing to work with Hicks Roofing and I highly recommend them.
Complete new roof with removal and disposal of old roof.
Area Duluth, GA
Cost $10,000 - $14,999
Date August 2017
Posted: 9/12/2017 • Link to this review
I would like to start by saying that the team at Hicks Roofing are the best. We are a community of 70 condos and in July 2016 we experienced a severe rain and wind storms. The next morning we received several calls from our homeowners of leaks in roof. We felt the best thing to do was to call a professional roofing company to check to make sure that other units did not have damage that may show up later. The team at Hicks came within a 1 day of the call inspected all 70 units and found that 37 unit had damage. We notified our insurance company and with the detail pictures and inspection made by them our insurance company approved a replacement of these roofs. Without Hicks our community never would have been able to handle a $500K replacement without them. The roofs were replaced within a 4 week period. The crew was amazing , working from sun up to sun down. Making sure that all areas of residents areas we cleaned up as if they were never there. Thank you, from all the Board Members and Residents at the Covered Bridge at Barnes Mill . The Magnolias
Posted: 12/18/2016 • Link to this review
I just needed to let you know that the response and service from the Hicks Roofing team have been all we could expect and with timing according to our needs. This is the second time for which we have had to call on Hicks for roof repairs, each time for different problems, and the response and repairs have been quick and for a reasonable price. Options were given for our choice for a more permanent solution or a quick repair with no pressure to select one over the other. With so many other companies that pressure you to an upsale and keep you waiting or even not even show when expected, I just wanted to express my appreciation for the company you represent. Thank you
Area Marietta, GA
Cost $250 - $499
Date April 2016
Posted: 5/19/2016 • Link to this review
Hicks Roofing installed a new roof (50yr. architectural shingles) on my house in 2007 and we have had nothing but problems with it. I have had them come out on multiple occasions to address various leaks and they have had minimal success fixing them. Recently, I called and scheduled a technician to come out and look at the roof because I noticed a leak in my master closet and hall bathroom. The gentleman showed up on 10/17/15 and told me that he believed the cause of the leak in the bathroom was a roof vent that had not been properly installed. He went on to state that he could not determine the cause of the leak over the closet where there are no penetrations on the roof. He assured me that someone would call me back the next week to schedule repairs. No one ever called back. I called their office on 10/22 or 10/23 to ask about the repairs and was told that they are maintenance issues and were not Hicks' responsibility. Needless to say I was pretty angry because of what the technician told me earlier and because one leak is occurring. I requested that a manager call me back to discuss. I never heard from anyone again. I called back on 11/2/15 to complain about the lack of service. Not sure yet what will come of this but I wish we had never used them in the first place. Their service and warranty department are non-responsive and horrible to deal with.
Posted: 11/02/2015 • Link to this review
If you are looking for an honest, dependable and fair company; look no further! The customer service is excellent! My rep Natalie was very knowledgeable and down to earth. I was given a prompt and competitive estimate after a very thorough inspection. From start to finish, Hicks delivers! I highly recommend this quality company!
Posted: 1/19/2015 • Link to this review
I have done business with Hicks Roofing since 1999. They have served me and my friends extraordinarily. Professional, conscientious, reliable, reasonable, with great service and prices.
Posted: 1/14/2014 • Link to this review
Hick's did my insulation last month. My attic had ZERO insulation and they took us up to an R-38 rating with blown-in insulation. My electric bill for this July shows 27% less usage than last July. Now, just to clarify, I also had a Nest thermostat installed, but I'm sure a lot of that is also having an insulated attic. The guys that did the insulation came over, did what they had to do, cleaned up and left all in about an hour. It was much faster than I thought it would be. Not only that, but Hick's called me a few days later to make sure the job was done to my satisfaction. I've recommended them to everyone - they seem to do just about everything...roofs, insulation, chimneys, gutters, etc.
Posted: 8/02/2013 • Link to this review
Hicks Roofing did an awesome job when I needed gutter work. The service was fast and exceeded our expectations. Will definitely use them again when their services are needed. Deependable and Reliable!
Posted: 6/06/2013 • Link to this review
The rep, Will, returned my call and set appointment time, and he showed up on time! [What a concept!] He told me what the problem was, what needed to be done, and then did the job, efficiently and expertly. Good job/good price. He was friendly, knowledgeable, professional, and trust-worthy. I recommend highly! Thanks Will.
Posted: 5/22/2013 • Link to this review
We contacted Hicks Roofing and dealt mainly with Jeff Barlow. He was so helpful throughout the entire process and was able to answer all of our questions and took care of any concerns we had. The installation was done very quickly and the quality is excellent. Overall a very pleasing experience. We highly recommend Hicks!
Posted: 11/16/2012 • Link to this review
Very satisfied with initial work of putting on our new roof. When we thought there was a leak, Will Robbins was a great representative for Hicks Roofing and checked thoroughly to find out it was the air conditioner instead! Thanks for a job well done.
Posted: 9/29/2012 • Link to this review
Our experience with Hicks Roofing was the best that I could hope for - especially our interaction with Will - he truly cares about his customers and delivered exceptional customer service - thank you for an exceptional experience!!!
Posted: 9/04/2012 • Last edited: 9/21/2012 • Link to this review
Poor work, poor service, poor communication, will never deal ever again. They milked me for $7000. Many other roofers i ask say hicks roofing is not a good company to deal with. Ask around!
Posted: 8/08/2012 • Link to this review
I have reported this review and apparently Kudzu allows anyone to post a review without proving they are actual customers. We have absolutely ZERO current or recent unhappy customers that we are aware of. Furthermore, why would you ask others roofers about dealing with our company when the only associations we have with other roofers are handling the referrals they send to our company? If you truly are a customer I would absolutely LOVE to know who you are so I can address the issues and concerns you have but I honestly believe from the bottom of my heart that this is a competitor slandering our company.
If you are looking for a superb roofing company that won't leave you high and dry then you have found them with Hicks roofing. We needed our entire roof replaced. They gave an extremely reasonable estimate and did not go over it. They were extremely punctual and the workers did not stop. They got right to work and barely took a break if they took one at all. They were in and out within six hours and the job involved removing the entire old roof, replacing some rotted boards, installing a roof vent, and installing the new felt and shingles. Superb service at a great price. They have our highest recommendation.
Posted: 2/08/2012 • Link to this review