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When my AC broke my warranty company told me to contact this company. It turned out to be THE WORST customer experience ever!!! Their tech showed up on Monday with a hard start kit that did not work. The tech then said they would need to order a new compressor. Initially I was told that part would be installed on Wednesday. Wednesday came and went and no one showed up and no one called. I spoke with the girl that answers their phone who told me she was new and had given me and the warranty company the wrong info, but that the repairs would be completed Friday. Friday came and went and no one showed or called. I attempted to call the company, but they had a recording on and I could not get hold of anyone there. After several more calls to my warranty company and me finally losing my temper and insisting that this needed to be fixed a tech finally called me late Saturday afternoon, came to the house and installed - another hard start kit. That fix worked and the tech left. So why was I told the unit needed a compressor? I DO NOT recommend this company to anyone. They are impossible to get a hold of, make promises they don't keep, outright lied to my face. They are unreliable, have lousy customer service and don't care about their customers.
Posted: 10/02/2012 • Link to this review
The tech was supposed to be at my home before 11:00 am, at 11:15, I called and they said he had a problem at the job he was on and he would be about another 45 minutes. I called back to the company around 12:30, I wanted to know approximately what time he would be coming, the put me on hold, and came back and said it would be between 2 and 4 that afternoon. To me, this is completely unacceptable and I cancelled the appt. I'm not sure why someone could not have called me to let me know. I don't know why they couldn't send another tech. I would have been fine if they hadn't made me miss half a day of work just waiting. I would prefer not to even give 1 star but there is nothing smaller.
Posted: 11/30/2010 • Last edited: 12/02/2010 • Link to this review