Welcome to Hillsboro Vision Clinic, serving the greater Hillsboro community since 1987. We provide the full range of optometric care. You can expect outstanding patient care and excellent customer service from the doctors & staff at Hillsboro Vision Clinic. We invite your family into our family of experienced eye care professionals. It will be our pleasure to serve you and we look forward to your next visit.
I went to Mathew Perry for a full exam. I spent almost $900.00 on a pair of glasses. Almost 3 weeks later, still did not have my glasses ready. After I received them I could barely see anything. Dr. perry kept telling me that it's my imagination and I need to just learn to cope. What? Lear to cope? I couldn't see. After 3 attempts, I finally paid and went back to my old Doctor who also knows Dr. Perry. Come to find out that he has a staff who are all UNQUALIFIED and trained to only sell. My prescription was so far off. I went back to Dr. Perry and asked for a full refund for exam and glasses. First he refused to give me a refund on anything. He said it was my decision to go to another Doctor. I tried to reason with him that I had to becuase his prescription was ALL wrong. He still refused. I paid almost $700.00 on exam and lenses that were ALL WRONG. All I have to show for out of my $900.00 investment is a lousy frame!!!! DO yourself a favor, Don't go there, unless you have a burning desire to make him rich.
Posted: 1/29/2010 • Last edited: 9/26/2011 • Link to this review
I would like to take a moment and reply to this review. The first thing that struck me as odd was the amount of the alleged charges for glasses. We simply don't have prices for lenses and frames that could amount to the $700 as stated in the review. I went back and looked at our ledgers for the six months before and after this post and could not find any charges that high for glasses. Secondly, if a patient is struggling with their glasses we do everything in our power to make them right. Most of the time that involves rechecking the prescription and redoing the glasses at no charge. Once in a great while after two or three attempts we just don't seem to satisfy the patient. In those rare instances we refund the money paid for the glasses. Thirdly, if a patient is so unhappy with their glasses several staff members are aware of it and we work as a team to resolve the problem. No staff member could remember this incident. Unfortunately I didn't know about Kudzu and only saw this post over a year after it was posted.
I have assembled a caring group of eye care professionals whose goal is to make loyal patients by exceeding their expectations. My optician has over 25 years of experience and we have a liberal re-do policy with the labs we work with to help us get a pair of glasses exactly as we would like so we don't have these kinds of problems. Once in a great while we will get a patient we can't satisfy and after many re-dos we will apologize and refund the patient's money. Keep in mind that we send out well over 2000 pairs of glasses in a year. In the past year I can only remember one patient we couldn't satisfy after three attempts at making her glasses. She left on good terms because she could see how hard we tried and it didn't cost her anything.
Reviews on the internet are a part of life for all businesses these days. You do not have to prove you have ever been to an office to review it. A disgruntled employee or a competitor could easily post a review like this. I invite the party that wrote this review to contact me personally at the office so I can resolve their issues. We'll pull records, invoices and billing information to get to the bottom of this. Matthew R Perry, OD