Have been making "pricey" purchases here since 2001. Last month purchased $500 wall art. Just purchased a dinette set on sale. Table was to be NEW, per salesperson Tiffany and acknowledged by Esau, who was (past tense) my regular salesperson. Four chairs were purchased "as is" floor models. Paid for overpriced delivery and received used floor model table (base and glass), not new table as agreed upon. End-cap missing on chrome leg and scratches on chrome leg. Suddenly Esau, my faithful salesperson, doesn't "recall" that I was to receive a new table. How do you feel, Esau, having trashed a faithful customer who actually requested you during the sale? "Management" took another week to send a message that they could do nothing for me. So sorry, "Hold It" and Esau. You just shot yourself in the foot. I have spoken to the table manufacturer, who apologized for your lack of customer service and have already put replacement end-caps for the table in the mail to me, free of charge. I will be leaving negative reviews at every website that allows me to review you. But most importantly, you lost a long-time customer who had spent literally thousands of dollars in your store over a $79 table base that you refused to replace with the new one I purchased. In this economic depression one would think that customers would be sacred. Obviously the owner and salespeople of this establishment didn't get the memo. Your loss - not mine.
Posted: 3/10/2009 • Link to this review
Thanks for your reviews, Thanks again for making Platinum Autos in Bellevue the #1 Luxury discount Auto dealer again for 2010 Thanks, platinum autos
Don't shop here... I never will again! I unknowingly bought furniture here from a discontinued product line and it arrived damaged. Now, after many unsuccessful months of trying to get replacement pieces, they will not issue me even a partial credit. I am stuck with the damaged furniture even though I paid full price! The store owner is rude and even hung up on me. Also, the furniture is not worth the high price tag. Trust me, this store doesn't deserve your business! Buy your contemporary furniture elsewhere.
Posted: 1/29/2008 • Link to this review