The prices and selections were competitive, but the thing that makes for a good experience is customer service. This place has an arrogant gruff employee, seemed like a manager the way he was barking orders at an employee in front of customers, who was horrid with customer service. They make me pay them nearly $200 deposit for the set ups for two kegs. We chose two different beers to allow guests to have a choice of a regular beer and a light beer. The event was a wedding reception kind of far from the shop. One of the setups (the tap) did not work. We could only dispense one kind of beer until that keg was empty. It was horrible. I asked for some money back on what I paid for the two kegs for the problem. The manager said I should have called him. I was polite in the beginning and said I could not as I was involved in the event and it would not have helped to call him at that point anyway. He tried to give me a $30 bottle of booze, but I don't drink much myself, the beer was for the event, so I said thank you but I don't want the booze, I would like it back in money. He said "we don't give away money". I told him he is not "giving away" money, but compensating for service I paid for that was not properly given. He refused to compensate for the bad experience and bad equipment, therefore providing bad customer service. I would recommend taking your business elsewhere because these people do not stand behind their business.
Posted: 10/06/2012 • Link to this review