The Holiday Inn Express Hotel & Suites Franklin is located in historical city of Franklin, Tennessee. Hotel rooms are fully accessorized with daily conveniences such as hair-dryer, in-room safe, iron and board, clock-radio and work desk. Our location is regarded as one of the premier hotel in the area because of the quality of product and service. Our front desk team consist of professional, educated and extremely knowledgeable individuals who can assist you with your visit to Franklin. All.. the hotel rooms are enabled with high-speed internet access (NIC Card Required) and Wireless Internet Access (Wireless Card Required). If you are planning your visit to Franklin, feel free to contact our Front Desk Manager and we will be more than glad to assist you to plan your visit. Cracker Barrel is located next door to the hotel. Cool Springs Mall and Conference Center are located just minutes drive from the Hotel. Spring Hill and GM plant just minutes away, this is an ideal location with many restaurants and entertainment complex around us. Ice rink, scuba diving, shopping - contemporary and antiques, golfing, skating, or just relaxing looking at historical sites - whatever the interest, you are just a moments away. Upon special request, Franklin Trolley Service provides transportation along its route in the City of Franklin. Hotel does not accept pets.VIEW MORE »VIEW LESS »
We booked a room with this particular Holiday Inn and had to change our plans. We let the them know weeks in advance that we needed to cancel the reservation, but they still charged our credit card for the room. Being in sales and using Holiday Inn hotels VERY frequently (including previous visits to this one), we were not happy with this charge. Upon complaint, they informed us that they would NOT credit us the room since it was made in advance. With sufficient notice, most hotels will not charge for cancelations. Being very displeased, we called the corporate office who gave us a credit for a free night. Apparently, each local vendor can make their own rules on some things & this particular venue was not at all pleasant to deal with. We will not book with them in the future.
Posted on Citysearch: 12/07/2005