|Kudzu Category Sponsors|
Residential and Commercial Cleaning Service. Custom made cleanings to meet your needs and budget. Same people each visit. Voted 'Best Cleaning Company' 2005 - 2009. Licensed, Insured and Bonded. Excellent References.
Tammy and her staff are the best! There are times I have to leave the house before or during the cleaning. Tammy and Bonnie always make us feel safe and comfortable with our home. This has been the best experience with a cleaning service!
Posted: 7/15/2015 • Link to this review
I would recommend to anyone needing good affordable home cleaning services. I was in need of a cleaning. I left a message and Tammy immediately called back. We were able to get on their schedule for service within 2 days. I do not like to be at home while it is being cleaned, so I left to run errands. When I returned I came home to a clean home. They spent time and attention to detail on the first visit. I am so happy that I have scheduled weekly service starting again next week. They are a locally owned business and all of the employees are English speaking. It is so nice to be able to communicate with them. Highly recommended!
Posted: 12/07/2011 • Link to this review
I had purchased a voucher via Half Off Depot for 2 hour cleaning. I had to wait for over a month and almost beg to schedule the cleaning appointment as they were unavailable to accomodate any of my desired time. Finally after a month wait when I was expecting them to come clean my house, they never showed up. The owner Tammy never responded via phone or email for further communication. Please don't buy any special deals or vouchers for this business as appearantly the owner really doesn't care about new clients and hates vouchers. I am very disappointed and frustrated wasting my time and money. It's very unprofessional.
Posted: 10/01/2011 • Link to this review
Apparently there has been a miscommunication with this customer and we are contacting them at this time to resolve this issue. While we have had an overwhelming response to the 'Half Off' deal, which has caused some customers a scheduling inconvenience to their first choice of a date for their cleaning. This is any way does not mean that we do not care about our customers or the service we provide. Our customers always have been and will continue to be our top priority.
I highly recommend this service! My home smelled great and they really care about making you happy! They work very fast and do a great job of cleaning! I hope to have them back on a regular basis.
Posted: 4/13/2011 • Link to this review
I purchased Home Sweet Home Cleanings 'Kudzu Deal of the Day' a couple of weeks ago. The ladies called ahead to let us know they were on the way. When they arrived at our house, both ladies were so professional. Since we had only purchased 2 hours of cleaning, there was limited time for cleaning. They took the list I made of my 'most important items' and immediately went to work. Both ladies worked diligently and with little to no interruption to me. When they finished I was asked to look over everything for a final approval. I have had cleaing services in the past and have never been asked to do this. I looked over everything they had cleaned and was very impressed. I would definitely ask them to come back to clean for me any time. Home Sweet Home Cleaning Service is a very professional company that cares for their customers. The day after my cleaning, the owner (Tammy) called to 'follow up'. I had nothing but good things to tell her. We love Kudzu's Deals of the Day and are extremely glad we purchased one from Home Sweet Home Cleaning Service.
Normally I do not write reviews, however considering the outstanding service we received from Home Sweet Home Cleaning service on Tuesday, January 25th, I had to write. We purchased two hours of cleaning from Kudzu on the 'Deal of the Day'. Since I knew they would have limited time I made a list before they arrived. When they arrived I explained about the list and they went right to work. I have no complaints because everything that I asked for was cleaned exceptionally well. As a matter of fact I think they took more time and went over and above what was expected. I never heard them say that they needed to hurry or that there was a time limit. They made me feel comfortable in my home and I felt like my cleaning was very important to them. After the cleaning, I believe it was the following day, the owner (Tammy) called. She was extremely nice and wanted to make sure we were satisfied with the services. I told her we couldn't have been happier. I will recommend Home Sweet Home Cleaning to all of my friends and plan to use their services again.
I only give 2 stars because the girls were nice, and seemed like they tried. I think the company may lack training. We had them for 2 hours, and I had a short list of easy things I wanted done. The blinds I asked to be cleaned were untouched, I had asked for the tile in the bathroom floors be scrubbed, but there was still lint and hair behind the door and edges. The tub was only cleaned on the side I could see, but the other side still had mildew and dirty. The shower was only wiped down at the bottom, top untouched. I don't think they're refreshing rags, because everything they wiped left a film behind. The fixtures were wiped after the counters were cleaned leaving dirt on the counters. One girl kept asking for more to do because the list was "done"- almost everything on my list was upstairs, so the lady downstairs didn't have much to do and was asking me for more to do. She said she doesn't go upstairs, so she stayed downstairs trying to find things to do. If she would have gone upstairs and helped, maybe the job could have been satisfactory. I'm not very particular, but this company is not good at cleaning. I'm going to hire someone else to re-clean.
We believe that customer satisfaction and quality are important to any business especially ours. If we know of any concerns or problems we address them promptly, correct them and apply them to future cleanings. This review was posted one week after the cleaning. We called the homeowner the day after the cleaning to see if they were satisfied or if there was anything we could improve on for future cleanings. The homeowner stated everything was 'great' and they were satisfied with the cleaning. We are human and will miss things from time to time. If we do, it should never been anything big or on a consistent basis. We have been in the cleaning business for over 10 years and have been voted 'Best of the Best' for the last 7 years. We would not have been able to accomplish this achievement if we cleaned like what is mentioned above. Our customers are our most important asset. We will continue to make our customers needs our top priority.
I have hired house cleaners for 11 years and have had to fire many because of constantly changing schedules, poor cleaning quality or just plain not showing up! I have been with Home Sweet Home Cleaning Service for two years now and am always impressed with their cleaning. (Plus they always show up when they should and never call to change schedules) They accommodate me if I need to change days for company or holidays. If I ever have an issue, Tammy takes care of it virtually immediately. I have a large home and I find they are also good value for the size of my house. I would recommend them to any one!
I am very pleased with the service and exceptional communication that comes with it! They are very interested in doing things just the way you like it, and will happily adjust things when needed. They have only cleaned my home a few times so far, but I am very impressed and will continue to use them and recommend them to others. Great Value and Great Service!
Posted: 7/20/2008 • Link to this review
Great staff! Excellent attention to detail. Wonderful customer service! They have been cleaning for me for over a year now. They are conscious about my needs and are always asking if I'm happy with everything they do. I've had many cleaning companies in the past but now I think I've found one that will be with me for a long, long time. I'm very satisfied and would recommend them to anyone.
Posted: 6/28/2008 • Link to this review