I recently submitted a request for my clothes washer. I called and they assigned a contractor. They called me right away to schedule and came out the next day. They were knowledgeable and professional. Home Life covered it and our washing machine is working now. The staff were so courteous and helpful. Im very impressed with there customer service and attention to me as a customer.
Area Gilbert, AZ
Date December 2016
Posted: 1/19/2017 • Link to this review
Before writing this, I did read a few of the other stories on here... Wow!! You must not be talking about the same HomeLife company we have, or there alot of you that are cheapskates... We've have had about 4 different warranty companies over about 5 yr span and this is hands down the best of them... Example: A few years back, we had a big name warranty company when our water heater went out, they, the warranty company we had then told us because of non maintenance they weren't covering anything... Checking around we found that the avg. price of having a water heater properly put in by a professional,not just slapped in, was about $1000 .... Now fast forward 4-5yrs. We have a different home and home warranty.. We purchased a home that was about 10yrs old nice and cozy.. Well one day my water heater went out and was leaking from what seem to be everywhere.. Now of course it's an older home and after seeing what was there, obviously no maintenance was done.. We called and they sent someone out to check it out and We were figuring about $1400-1500 given cost of inflation and all plus any taxes... the guy showed up within 48hrs, only because me and the wife had to work so we scheduled when one of us were going to be there.. Long story short They were awesome, and was very professional and reasonable.. But there again We wanted it done right the first time and not looking for something for nothing!!! HLHW You will always have our homes!!!
Posted: 3/08/2013 • Link to this review
We chose Home Life Warranty on the home we purchased because our Realtor suggested them and a few others. We went with Home Life because they have a lot more to offer then anyone else. We also looked at the number of complaints on kudzu and the BBB and compared them to the other 2 companies our Realtor suggested. When we saw the number of complaints of the other companies, forgot who they were, but one had over 650 complaints on the BBB and the other had about 1200 complaints on the BBB. And that was just in Arizona. Compared to the complaints of Home Life which were 28 in 10 years. From that we were sold. But we just had a claim for our heating system and they replaced it no questions asked. We did have some overages but the service they provided was fast, responsive, friendly and courteous. They did mention that any clients from my realtor were regarded as a priority. We could not have been happier at how we were treated by them and will continue to use their services. We now have heat and the unit purrs like a kitten.
Posted: 2/26/2013 • Link to this review
Steer clear of this warranty company. As of the date of this review, their BBB rating is an "F". That is not by accident, they truly are a deceptive organization. They will find almost any reason not to pay most claims. The claims they do cover are typically normal maintenance issues that could easily be repaired by homeowner with just a little research. Read the contract, the fine print gives them an out in most situations. Particularly if you have a home over 10-15 years old. Look at the fine print concerning "obsolete" parts, circuit boards, freon, etc. When you submit a warranty claim, they will have a technician sent to do repairs. In most cases, this technician will be from Expert Mechanical. Expert Mechanical is not a separate independent company, they are part of Homelife. They will fix minor repairs, but in circumstances of more expensive and costly repairs, they will typically NOT be covered under the warranty for any number of reasons. What they offer instead is a "discounted" rate for replacement. The "discounted" rate they offer can usually be beat by any number of certified companies not affiliated with Homelife. Don't waste your money, between the annual cost, service fees, and paying out of pocket for everything NOT covered, you are not saving any money. You are better off calling a service professional when maintenance issues are beyond your ability to fix on your own.
Posted: 1/03/2013 • Last edited: 2/26/2013 • Link to this review
Total scam! I paid in advance 1 yr's worth of protection to my son's house and my own house. When the AC went out in my son's house, I put a claim in and they sent a technician to investigate. It turned out to be a leak in the condenser coil which they refused to repair/replaced. Instead, they offered $1500 to go toward the cost of a new AC, but only thru the technician that discovered the leak which gave me a price of $4200 for a new unit. When I refused their offer, they said that they will give me $150.00 to withdraw their coverage to the AC unit. After I agreed with this offer, they turned around and change their mind because they said that my original claim was denied. I am now in the process of trying to getting a refund for the unused portions (about 7 months worth) of my coverage. I sent a claim (registered mail) to the address listed in their website. The letter came back with the postal service unable to identify the business. Stay away from this business. They are a total scam.
Posted: 10/29/2012 • Last edited: 2/26/2013 • Link to this review
I received a renewal notice from Home Life and I've never had any business with this company. I would never do business with a company that uses deceptive mailing practices. BEWARE of such companies.
Posted: 9/11/2012 • Last edited: 2/26/2013 • Link to this review
Home Life Warranty is a complete scam! I reported them to the Arizona Attorney General Office, Arizona Insurance Commission, and Better Business Bureau. They promise to lock in rates, etc but when you get the contract, the fine print is just the opposite of what they promised orally to get your business. Run far away from this company but be sure and report them to the Attorney General at www.azag.gov so that they are aware of the fraudulent activities of Home Life. Btw, the manager Melissa Bergstrom is incompetent and a liar so if they transfer you to her, save yourself a conversation and simply report them to the authorities.
Posted: 8/13/2012 • Last edited: 2/26/2013 • Link to this review
Home Life Warranty is a total scam. They lied to me and didn't cover one penny of my failed water heater. I highly discurage you to purchase their services. Their contractors charge 300% higher than their competitors for the same service which is where they make their money and the consumer (you) lose yours. Terriable company!
Posted: 8/07/2012 • Last edited: 2/26/2013 • Link to this review
This is a scam. Do not waste your money on Home Life Warranty Protection. They dictate what and when they will fix something. Our refrigerator went out it , the cause was a bad compressor. Home Life will only give us $50.00 to buy a new one, since that is replacement cost of the one we have. We just bought this home, we didn't know the shape of any of the appliances in the home. So we thought that a warranty protection would be a good idea just in case something went wrong. We were fooled and so are many others. Stay away from Home Life Warranty Protection.
Posted: 6/28/2012 • Last edited: 2/26/2013 • Link to this review
My shower was not turning off so I called them to fix it. The person they sent looked at the shower and told me that it was not installed properly and that because it was not installed properly Homelife would not cover it. He said the hole was not big enough where the pipe came out. He said he would need to install a new valve, cartridge, make the hole bigger, remove all the corrosion and install a new knob. It was installed when I bought the house and Homelife had approved the house for coverage. The person they sent quoted a charge of $900 to fix the shower. I told him to take it and stick it where the sun doesn't shine. They charged me $55 just for the guy to come out and tell me that it was not covered. I called up another plumber in town and they came to look at it and laughed when I told them this. They said there was absolutely nothing wrong in the installation and that I did not need a new valve. He replaced the cartridge and the knob cleaning up the corrosion on the pipe for $200. He said he could not believe they wanted to charge me $900. I will be cancelling Homelife tommorrow.
Posted: 3/28/2012 • Last edited: 2/26/2013 • Link to this review
After 4 days of not hearing anything about who would be coming to my house for a power outage, I had to call once again ( ok, I already called 3 times). A call from a company that was not in my area called me, so I had to call the warerenty complany back, yet once again. Electrician they sent to my house stated he wold need to tear down the ceiling to diagnose my power not working in my master bedroom. Could take several days at MY COST ( avergae 800 a day). The electrician explained to me the ONLY thing the warrenty Co would cover was the 5 dollar parts to fix the problem and would cover ZERO on finding the problem. I had another electrician come to my house, 4 hundred dollars later my problem was solved WITHOUT tearing apart any celing or walls. No reimburment awarded on my behalf.
Posted: 2/21/2012 • Last edited: 2/26/2013 • Link to this review
It's been getting VERY cold overnight and I finally had to turn my heat on for the first time to find out IT WASN'T WORKING! Homelife was able to get someone out here within 24 hours and fixed my heater saving me nearly $150 bucks! They were fast, friendly and even cleaned up their mess. Best warranty company we've ever had!
Posted: 12/07/2011 • Last edited: 2/26/2013 • Link to this review
They refused to fix my dishwasher because it cost too much to repair when my dishwasher has only 6 year old. They offered a buy out($45) instead of repair. You purchase the warranty to repair, but they refused to have it fix because it cost too much. Please read the fine print, scame company. email me if you have any questions about this company firstname.lastname@example.org
Posted: 10/03/2011 • Last edited: 2/26/2013 • Link to this review
Being a local resident for a local company.. nothing can be done by our state. Never sign up for this company.. They are after your money, I will never recommend to anyone. I had a issue with my microwave, which was under insurace. We called the company, charged us service call for $ 55 which was in the contract. We received call after a week, basically stating we can't do anything for u. I tried talking to Manager "Missy" says she is Director..settled for a check for $ 105( which includes our $50). We called after 2 weeks, can't get her on line, our call keeps transfering to 4 different sales personnel - Megan, Robert, Linda & Fabian and was told the check has to go to Japan to approve and it will take 8 weeks. We called after 8 weeks. same story all again. It is not about the Money, it is about the trust and taking care of your local resident and coutrywide.
Posted: 9/26/2011 • Last edited: 2/26/2013 • Link to this review
HomeLife professionals and tradesmen are bonded, licensed and insured, so you know we care about your safety. Many services firms employ unqualified / unconfirmed contractors - you never know what your getting.
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