I recently visited the Urbandale Iowa store and was spending a couple thousand dollars. You are recently running a special through the mail offering %5 %10 and %20 off of purchases over $1000. I was in the middle of a purchase when the sales manager named Devin (I believe) treated me like I didn't matter. I approached him and told him I was spending a lot of money and wanted %10 off instead of %5 percent off because I've been to furniture stores where they are willing to negotiate. He said NO you had just as good of chance to get more off than anyone and your lucky to get that much off because we rarely ever have deals here and walked away like I was a nobody. Now I understand if he can't negotiate the prices but there is a certain way you can word things to not be so rude and make someone feel dumb. There is a certain way you can treat customers in a much more professional manner. I've worked in customer service my whole life and he is no leader and should definitely not be in command of anyone in this field. You should reevaluate your choice in management because next time I could easily spend my multiple $1,000's of dollars else where. Thank you.
Area Waukee, IA
Cost $1,000 - $2,999
Date July 2016
Posted: 7/18/2016 • Link to this review