This shop is willing to take time out to help even by phone. The owner is great. He is willing to take as much time as needed to ensure you understand what's up. You can compare there services to any others and you will see you are going to save money and be treated right!
Posted: 3/05/2012 • Link to this review
Please allow me to elaborate, I had 2 of my motor mounts replaced on 04/29/2011. I returned on 10/29/11 for an oil change and informed the manager that the vibration from my motor mounts had returned. He explained to me that they "didn't have time to look into the issue." As a paying customer, I take my vehicle to a professional and expect my concerns to be addressed, taken seriously and the issues resolved. Unfortunately, in this instance, this was not the case. When I recently contacted them again to have the work corrected, Michael informed me that my car/parts were no longer covered under warranty and that the make/model of my vehicle is known for this issue. I explained my frustratration by this present situation and had they taken the time to address my concerns when I presented it to them, my car would have been covered and they would have had to replace it at no cost to me. Upon addressing my new concerns regarding my experience, Michael, the general manager, was not only defensive, condescending, by referring to me as ‘sweety' and ‘dear' but outright rude. Upon speaking with the owner to inform him of the poor customer service I received, he became immediately irate and raised his voice, absolutely deplorable. In the end of our conversation, he encouraged me to "complain to corporate," screamed at me, "We don't want your business!!" and hung up.
Posted: 3/02/2012 • Link to this review
On late Saturday afternoon 10/29/2011 this lady was in for an oil change at which time she indicated that she was experiencing some vibration and that she thought her mounts were going bad. The service manager indicated that he could not address the issue that late in the day on a Saturday in that his lead technician had gone for the day, and that she would have to bring the car back, at which time we would be happy to look at it. On October 29, 2011 she still had 2500 miles left on her warranty. Four months later on or about February 28 she recontacted our shop and said that her mounts were bad and that she wanted to get them fixed. We then learned that she was out of warranty by 4000 to 5000 miles. After much discussion, and not having an opportunity to even see the car, we offered to warranty the parts and only charge her for half the labor to off set our cost. This was not good enough. She insisted that we should have contacted her to have her come in before her warranty ran out. She was told that it is not our responsiblity to insure that she came back after the second visit. She contacted the owner telling him that she would never come back and that she would tell all her friends about how dishonest we were, at which time the owner withdrew the offer and discontinued the conversation. To date we have yet to determine if in fact the mounts are the issue as we have not seen the car since October. Honest-1 offers a nationwide warranty 12 month or 12k miles whichever comes first on all repairs. We ask all our potential customers to look at our reviews online and you can see that we treat our customers honestly and fairly. *******On March 20, 2012 our sister store, located at Paradise Valley mall, inspected this customer's car and discovered that the mounts we orignally installed were not defective. Two mounts installed my another repair shop were bad and these mounts were causing the problem.
I came here a few months ago to find out why I had a engine light come on, they said it was a simple sensor that triggered even though everything was OK. They fixed the light for nothing and sent me on my way, I could not believe it so I had them change my oil and service the air filter since they took such good care of me, and I wasn't due for another 1000 miles!
Posted: 5/20/2011 • Link to this review
I had just recently spent a lot of money elsewhere to get multiple repairs on my car and my "check engine" light went off yet again. I took it into Honest 1 Auto, as they were the closest auto shop, not expecting to leave without spending at least a couple hundred for a diagnostic and repairs. I was assured that they would only charge me for the 1/2 hour diagnostic even if it took longer to find the problem. Well, they found the problem within minutes of completing the diagnostics...turns out that the previous mechanic forgot to connect a fan in my engine. To be sure that this was the issue, they connected the fan, tested the car, and confirmed that this was the source of the problem. To my surprise, when they handed me my keys (an hour or so later), I was told that there would be no charge for any of the diagnostics or the time they spent on it due to the fact that there wasn't really a repair problem!!!! I have to say that this was the most pleasant experience I've had getting my car repaired. Other than not having to pay anything, this was the cleanest shop I have EVER been to and the staff was professional AND ultra-courteous. I will confidently bring all of our vehicles back when I do need them serviced.
Posted: 3/19/2011 • Link to this review
Ordered my tires from tirerack.com and saw that I could get them installed at Honest-1 for an incredibly great price. Unfortunately tirerack.com was incredibly misinforming. Honest-1 doesn't install tires purchased elsewhere but because I had gone through numerous problems with tirerack they helped me out anyways. They were very kind and helped me sort out the mess that tirerack left me with.They don't install low profile tires (which is what i had) but I would recommend anyone go there for any other service!
Posted: 8/11/2010 • Link to this review