We had Ron come out to our home to look into repairing our LG Plasma that was having problems. He was a nice guy- although an hour late for his appointment. He diagnosed our problem and quoted us a reasonable price. However, since then, it has been a nightmare. He told us the part he needed to order would take about a week and at that he would call us when it came in. 3 weeks later, no response. It has been 4 months and he has never once called me. Everytime I call him the part is still backordered and he will call me in the next week or so when it comes in. Bottom line, this was extremely poor service! He was uncommunicative and rude at times! I will be taking my business elsewhere!
Posted: 5/20/2010 • Link to this review
Ron, the owner is a very nice guy. I know this because he came to my house three times to fix my TV set. Each time he spent hours and each time he said it was fixed but it was not. He could not accurately diagnose the problem, so each fix he did, didn't work. After 3 times I gave up on him, Ron charged me over three hundred dollars to not fix my my TV set. Not happy with the service at all.
Posted: 7/10/2009 • Link to this review
The convergence chip in my 53" Panasonic projection screen TV needed to be replaced. I called Hopewell and, based on my description, they agreed it was the convergence chip and gave me a great estimate over the phone. They were able to make the repair in a matter of hours at the estimate they gave me. Great customer service and a MUCH lower price than I expected to pay based on my own research. The TV is like new again. Highly recommended.
Posted: 4/14/2009 • Link to this review
I used Hopewell back in May to fix my 52 inch Sony Projection TV. He came out quickly, diagnosed the problem, and told me he had to order a part and would be back in 10 days. He came back in 10 days and then diagnosed another problem which resulted in the ordering of another part which took another 10 days. He finally came back 1 month after the first visit and fixed the TV. Each repair visit, he spent close to 3-4 hours so I am not sure if he is just slow or what. Overall, it took 1 month and several follow ups to get my TV repaired. I probably would try someone else next time but he was the cheapest I found.
Posted: 9/24/2008 • Link to this review
Ron, the owner was courteous and helpful over the phone and informed me what was most likely the cause of the problem my Toshiba television developed after a lightning strike. I was quickly scheduled, Ron called and arrived ON TIME, as agreed upon, and fixed my TV in my home. The price was VERY REASONABLE. Highly recommended. Thanks Ron!
Posted: 9/08/2008 • Link to this review
We called at 9:30 am on Saturday and setup a service call to repair our big screen TV on the same day at 11:00 am. Owner arrived right on time, quoted us an extremely reasonable price, and finished the job by 2:00 pm. We couldn't be happier and will definitely use this company again!
Posted: 7/21/2008 • Link to this review
It has been a few months since we used this company to fix our 43in. widescreen but I guess that shows that even after a few months the tv is still working like new! Came out the same day and had it fixed in one visit.
Posted: 9/13/2007 • Last edited: 1/02/2008 • Link to this review
I needed my TV repaired and I called Hopewell. That afternoon I had a technician at my house and my TV was working again and the cost was very reasonable. I would recommend Hopewell electronics to anyone needing a repair!
Posted: 9/11/2007 • Last edited: 1/02/2008 • Link to this review
I can't thank Ron at Hopewell enough for his prompt and professional service. I called him in the morning about an issue with my projection TV and he came out the same afternoon, had the parts he needed and fixed my TV during the same visit. Thanks again, highly recommended!
Posted: 7/10/2007 • Last edited: 1/02/2008 • Link to this review
I had a 36" Zenith picture tube that had smoked something inside. I called other places in the area and was turned off by their lack of response and prices quoted to just investigate the problem. I called Hopewell and was given a very reasonable rate to investigate the problem. I took the TV in the next day and had it back in less than a week and at a price that was wonderful. That was 4 months ago and the TV is still working great.
Posted: 5/04/2007 • Last edited: 1/02/2008 • Link to this review
I have a Samsung DLP set and occasionally I was losing the red color. Rong Zhu the manager did extensive diagnostics and solved the problem. As the problem only occured from time to time, while we were waiting for the set to "fail" he took time to help my wife learn how to switch the tuner and sound system more easily between DVDs and the TV. I highly recommend his service.
Posted: 11/25/2006 • Last edited: 1/02/2008 • Link to this review
After being told by several shops that my tv was dead, I found Hopewell Electronics in KUDZU and called. I didn't get off of work till 7 pm and he agreed to meet me at my house at that time. After opening and cleaning the inside of the set, he did some testing and told me exactly what was needed and I agreed to the price. He then took out a soldering iron and took off the defective part from the circuit board, then re-soldered the replacement part onto the board. I was told that parts for my set were impossible to find but Hopewell knew how to really fix the set instead of just finding a replacement part to screw into it. I am very greatful that there are still repairmen out there and not just replace-men. Thanks Very Much!
Posted: 10/17/2006 • Last edited: 1/02/2008 • Link to this review
32 Sony Trinitron TV had no picture, and the Powersupply was replaced and TV worked for a bit, then it went out again. No problem, they came back and actually worked on the circuit board to make a little more adjustments and voila! been working for over 2 weeks. Excllent service and was not charged for the 2nd trip. Thanks, Salah Himmo
Posted: 9/02/2006 • Last edited: 1/02/2008 • Link to this review
Repair service right to our home. Excellent workmanship and very knowledgeable with our make and model of rear projector television. Highly recommend and will call again.
Posted: 12/14/2005 • Last edited: 1/02/2008 • Link to this review