I bought a pair of boots there. Right after I brought them home, the leather casing started to come off. I took them back the next day explaining what happened and how it was a manufacturing mistake. They would not do anything to help me. I wasn't even looking for my money back! I just wanted them repaired by the manufacturer, but they wouldn't contact them for me. I went ahead and contacted the manufacturer on my own, an they fixed the boots with no issue at all. They apologized for the defect. I was furious that Horsetown didn't even contact them especially since they were so willing!
Posted: 7/25/2015 • Link to this review
The Ladies at Horsetown were a huge help today. I walked in with a pair of boots that I did NOT purchase there initially looking to have them stretched as I could not manage to get them on. Sales clerk, darn I wish I had gotten her name, was so helpful! She taught me all the tricks of getting on a pair of boots with a tight throat without having to stretch them. I left with all the tools necessary to enjoy my Lucchese boots and to protect them as well. Also got lots of compliments on the beautiful boots even though they don't carry that particular style. Thank you!!
Posted: 5/18/2014 • Link to this review
I gave this retailer a chance to correct their horrible customer service in regards to a defect in a pair of boots I purchased there. They completely ignored me. I contacted the manufacturer who was as shocked as me that Horse Town behaved the way they did. Fortunately, the manufacturer has fixed the situation and is sending out new boots.
Posted: 12/28/2013 • Last edited: 2/13/2014 • Link to this review
How's this for customer service: I bought a sunscreen for my horse. When they recommended a spray I raised my concern and told them I preferred the cream since I always have used cream before (bought it there of course). But they insisted for me to give the spray a try. I did try it and I did not like it. When I went to exchange it they said it was their policy not to exchange this product. I told them I did not want the product to begin with but they insisted I should get it, not telling me that I could not exchange it later. I asked the manager if at least they could give me a credit for just HALF of the price since I have been a customer of them for 14 YEARS. Her answer was NO. Okay then, I will not recommend this store to anybody as there are other places to buy what I need (Stateline Tack, Valley Vet, Country Supply and others, many with free shipping), so I will take my business elsewhere.
Posted: 7/10/2010 • Link to this review
I have been a regular customer for at least 20 years but continue to go less and less, It was so bad today my wife left crying as well as my 3 year old daughter who was before this the happiest little girl in the world going to get supplies for her first horse but left in tears. Want to know more please call me! (770)443-6442
Posted: 8/19/2008 • Link to this review
My hubby and I recently bought a motorcycle and were looking for boots to wear while riding. Horse Town has a HUGE selection of boots, cowboy boots, harness boots, and even some Harley branded boots. Mike the salesman who helped us was amazing. My hubby and I both have strangely sized feet and Mike really worked with us to find the perfect boots. Once we found our boots we checked out the rest of the store and found they have a great selection of leather jackets, vests, and chaps too. They even had rain gear for a reasonable price and in a wide range of sizes. We will definately be going back to Horse Town when we need leathers for the fall and winter.
Posted: 5/28/2008 • Link to this review