Situated in the heart of the vibrant Museum District, world-renowned Texas Medical Center and thriving downtown central business district, Hotel ZaZa Houston is an unexpected feast for the senses among hotels in Houston.
Zaza has done a great job of renovating the old Hotel Warwick - the facility itself it gorgeous. There isn't any part of the hotel that isn't fantastic. The same cannot be said for the service. Zaza fasions itself as a luxury hotel on par with Ritz Carlton and Four Seasons, but the lack of a professional management organization is evident throughout the property. The owners would have been better served having made this a Ritz Carlton and had their employees trained and held to the highest levels of customer service.
Posted: 9/18/2008 • Link to this review
You have to see it to believe it. This place puts you in another zone as soon as you put your foot in the door. The decor, style, class, staff, food, areas of entertainment, and everything else is over the top. Great place to eat, sleep, and be merry or get married.
Posted: 10/10/2007 • Last edited: 1/02/2008 • Link to this review