I had Houndstooth clean my HVAC ducts recently. The person who showed up and his partner appeared to run a hose down every duct but the work was done very quickly and I was left with a feeling of "I wonder how good of job they did?". They have no way to visually show you any results as they will tell you cameras are too expensive and break frequently. In addition, I paid for "sanitization" but when I asked how this was done I was told, "we already did that". I was told on the phone this was a fogging/misting processes. It seemed to me the sanitization was done too quickly to have any confidence it was done in a thorough manner. My strong recommendation to this company would be to show the customer how "sanitization" is completed on one duct so the customer has a better sense of what is being done. In the end, I have no faith the sanitization was done in a thorough manner. Sans camera, other suggestion would be to show the client how much dust was vacuumed up in the shop vac (assuming it was empty to begin with) - just some sense of what was accomplished.
See above description
Area Alpharetta, GA
Cost $250 - $499
Date March 2018
Posted: 3/07/2018 • Link to this review
When I lived in Houston, I tried many different companies. If I found a good one (often they weren't any good), next time they'd be out of business or they'd just do a lousy job. When I moved to Atlanta, the first company I tried was Houndstooth. I get my carpets cleaned three times a year and have used them three times now. Everything is going well! I don't know about Atlanta, but they would be the best in Houston.
Posted: 8/14/2014 • Link to this review
I don't write these reviews often. But I had to tell about my experiences with Houndstooth. I've been warned by friends to be careful about carpet cleaners, that they'll charge you more than they advertise, that they'll do a poor job and not do anything to correct the problem, that they'll damage your carpet. I did have someone recommend Houndstooth to me and I used them last year and once this year. Two different technicians have come out. Both were polite, professional and did a wonderful job, with no pressure put on me. Will continue to use them if they remain this reliable. Just wanted to give a thank you.
Posted: 6/20/2014 • Link to this review
Unparalleled. I had eight rooms of carpet cleaned and fully expected to pay extra for the size and condition of the carpeted areas. Not only did he clean it for the advertised price, John did a wonderful job and was extremely courteous. I gave him a good tip for the awesome service. I don't know how they do it, but I will recommend them to all my friends.
Posted: 5/22/2014 • Link to this review
My experience with carpet cleaners has not been good over the years. They will usually pressure you to get extra things you don't want or need, or they do a lousy job or both. None of that with Houndstooth! They honor their price and do an excellent job. No complaints whatsoever.
Posted: 5/13/2014 • Link to this review
Always get it done. Been using them for a few years. I used to live in College Park and now in Marietta. They come to both areas. I love them and have referred them to several friends.
Posted: 4/09/2014 • Link to this review
Yesterday I was frantic. The company I had arranged to clean my carpet in the morning never showed up. At 1pm they finally let me know that they weren't coming. It was the only day I had off until summer in order to get this done. I called Houndstooth and they got a crew out by 5pm and did a great job. Thank you!
Posted: 3/28/2014 • Link to this review
I used to clean carpet myself, so I know the scoop. These guys are the most reasonably priced cleaning service available. Nice guys they sent out to do the job. I enjoyed the chat. Excellent work - they knew what they were doing. I'll keep using them.
Posted: 3/14/2014 • Link to this review
The best and easiest to deal with cleaners around. I've had my carpets cleaned a multitude of times but never by a company as professional, polite and inexpensive. I've used them twice in the last year and I'm sold on their service. Five stars or more.
Posted: 3/03/2014 • Link to this review