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The tech Jason showed up same day we discussed options on my 17 year old unit. I decided to replace and upgrade, the Next Day Jason and Josh showed up and had it all done in 4 hours! They treated me great and treated my house as a home not a job site.
Posted: 6/24/2012 • Link to this review
First of all they were very late for both meetings and would not give me a courtesy call. At the first meeting the guy was standing outside my house for 15 minutes on his cell phone. I took time off work to be there. I had contacted them to install a wireless thermostat I had bought. I had emailed them previously with model number and website link so they knew what they would be dealing with. When he got here and looked at it he had not idea how to install it. So here I am having taken time off work and they can't install this even though I had specified the exact model. Then after that within 10 minutes he's looking at my heat pump and determines I need a new one and has his price book out and is trying to sell me on a $4000 heat pump based on the fact that it may or may not have a leak. The heat pump is fine and has been working perfectly for months still. Tired of them wasting my time.
Posted: 6/22/2012 • Link to this review
Our A/C crashed after 32 years. Houser folks came out to provide an estimate. The estimate was $2750 less than I was quoted by another company. After having such a well dressed, professional and friendly rep, I knew I would go with Houser no matter what. The crew that installed the system the very next day were very friendly, professional and hard working. The system was installed in a very timely manner. They laid mats down in their work area to save the flooring in my basement. The guys did a fantastic job cleaning up after the installation. The Houser staff contacted to provide an arrival time. They were always here on time. Very nice people to work with and I know they truly appreciated my business. I highly recommend Houser Heating and Air.
Posted: 6/08/2012 • Link to this review
We checked many reviews, BBB, and decided to get three companies to give us estimates with Houser being one. Not only was their price very affordable, but he took the time to explain all of our options and compared them to price and value. Even recommended a smaller, less expensive unit and assured us the quality and size were right for our house. Our crew was on time, friendly, clean, and worked very hard. I never would have thought replacing my air conditioning system would be such a pleasant experience.
Posted: 5/23/2012 • Link to this review
I needed to replace inefficient 2nd floor air conditioner, and I called to many companies asking about price of this, but none answered even estimation value, only answering I must to make an appointment they come in my house and estimate it. It's awful, very nonprofessional, since I need spend my time for this, when I told exactly what I need, and all tech parameters of my current system are. After calling to "Houser", I've got exactly what I asked. They answered to all my questions before scheduling estimation service, and finally the price same as they answered to my phone call. After that they have done their job very fast, high quality, and very clean for my house, covering carpet before that. I'll definitely advice to my friends Houser Heating & Air Conditioning, providing Great service for very reasonable price!
Posted: 5/09/2012 • Link to this review
Houser Heating & Air sells & installs high efficiency HVAC systems using the new ozone-friendly Puron (R-410A) refrigerant. Puron, unlike many Haloalkane refrigerants, does not contribute to ozone depletion. We highly recommend & sell EnergyStar-rated equipment. We recycle all metal materials - steel, aluminum, and copper. Our technicians are EPA certified and trained in the proper handling and disposal of R-22 (Freon). All R-22 (Freon) is recovered and not released into the atmosphere.