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Arnold and his partner were absolutely phenomenal today in a quick professional furnace installation.
Posted: 11/18/2011 • Link to this review
I'm very glad to have recently had Arnold join us here at Houser Heating and A/C. He is a very welcome professional. Nice guy too! Thank you for your review. Gary
Gary was referred to me 21 years ago and installed a heating system in our newly finished basement. Over the last couple of years Gary has either installed or replaced all 4 of my HVAC units with dual fuel and in one case dual fuel/dual zone. My heating and cooling expenses have been cut in half. My wife's only negative comment was directed to me as she inquired how over the last 21 years I have aged so, yet Gary still looks like the 30 year old we met originally - obviously he must be a clone. Well, back to the point of this review. I assure you that Gary and his team are proficient, courteous and well worth your contacting for HVAC needs
Posted: 11/11/2011 • Link to this review
Yes, we go way back! I really value our long time relationship. I have really been very blessed knowing your family these several years. Your loyalty to my business is our life line and would not be in business without clients like yourself. I have always felt very welcome and appreciated in your home. I am the winner here that I have such great clients like you. Gary
Houser has been servicing my heating and air systems for 7 years now. They are always dependable, caring, and committed to solving the problems. They have replaced my furnace, fixed my air conditioner and today fixed a supplemental wall heater. There is never pressure to buy new appliances and they are very good at fixing the old. This is a team of GOOD GUYS!
Posted: 11/09/2011 • Link to this review
Thank you for your kind words. We also appreciate you and look forward to serving your heating and A/C needs for years to come. This is what it's all about. Gary
I am glad that I looked up Kudzu for a referral to get my central heater get repaired. Hearing many horror stories in past, I was apprehensivible when I called a couple of heating repair people. I am glad I did called Houser whose Kudzu rating was highest. The owner, Gary, showed up on time and the service was great. Price seems very reasonable after Gary explained to me how easy the job can be done on my own and save money. Knowing my mechanical attitude, I asked him to finish the job. It was a fast and in no time my heater was working again. Now I know where I need to call for any AC and heating problems in future.
Posted: 10/22/2011 • Link to this review
Thank you for your review. As this was my first time to visit your home, I must say that I really enjoyed getting to meet you and take good care of your needs. I pray for a long, valuable relationship with you and your family. Gary Houser
I was very satisfied with the service I received from this company. When my A/C went out in the summer, it was repaired the same day that I called. I have just purchased a maintenance agreement and feel confident that the furnace will now be ready for the fall and winter weather. I would highly recommend Houser Heating and Air.
Posted: 10/21/2011 • Link to this review
You are very special to us here and also very special to my wife. It means so much to have you as our friend. Thank you for the review. Gary
We have been customers of Houser HVAC since July 1990. Prior to moving into our home at that time Gary Houser identified we needed a bigger blower on our AC and required the builder to install one. Since then Houser HVAC has done all of our maintenance and the installation of new heat pumps and furnaces when necessary. I trust Gary completely and would not use or recommend anyone else.
Posted: 10/19/2011 • Last edited: 4/17/2014 • Link to this review
We work very hard for our clients. I am very grateful that we can serve you for so many years. It is clients like you that keep us in business as well as lift our spirits. Thank you for many years, and many years yet to come. Gary
When temperatures were scorching this summer, my air conditioning stopped working. Houser responded quickly to my need for help (w/in 24 hours). I was impressed by Jason's knowledge and his taking the time to ask questions about the system and the problem I was experiencing. He diagnosed the problem and immediately worked on the system. He had found an obvious problem quickly. Cold air could be felt coming through the vents, but he determined that it wasn't quite what it should be. Through asking me questions and continued diagnostics he found that I had shut off some vents and had an extra filter on the air return which kept the cooling system from working efficiently. With a split level home, over the years...I thought it just couldn't be cooled properly --- Thanks to Houser, my A/C is working great and the house is cool. Thank you Jason and Houser!!
Posted: 8/31/2011 • Link to this review
We are very grateful that you call us and give us the opportunity to serve your heating and air conditioning needs. We strive to make your experience with us the best. Thank you for your kind words. It gives us all encouragement. Gary Houser
We had Houser Heating and Air install our compressor back in 2008 and they did a great job then. Recently we had a problem with the evaporator coil inside freezing and then water leaking onto the floor. I called Houser again of course and made an appointment. Jason came out and worked on the problem three different times- he was always organized, professional, and had top-notch communication with us about what was going on. I also spoke with Wayne on the phone several times and he was very helpful and friendly as well. We are thrilled to have our air conditioner working again properly (thanks Jason!) and would gladly recommend this company for your heating or ac needs.
Posted: 8/22/2011 • Link to this review
Thank you for encouraging us all. We really work hard for our clients. Without great employees, it would not be possible to do what we do here. Jason and Wayne do a fine job. Thank you for letting us know that! Gary Houser
Jason was very nice and worked quickly to fix the problem. The only problem we had is the company was so busy with service calls we had to wait for 29 hours for our appointment in 99 degree weather. Once Jason got here, within an hour and a half the problems were solved and fixed.
Posted: 8/06/2011 • Link to this review
29 hours... I would be inclined to count the hours to get an urgent service as well! You are important to us and we work diligently to meet or exceed your expectations. Sounds like a commercial doesn't it? It is true that when the weather heats up to the extremes we get very busy. Thank you for your patience, your business, and your review. You mean more than you know to us. Gary Houser
We originally hired Houser to come out and assess the efficiency of our A/C unit in preparation for the summer months ahead. We signed up for the annual prevention plan (check-up of both heating and air systems prior to summer and winter seasons), and their technician came out and performed a thorough inspection. He was straightforward about his findings, knowledgeable about parts and operation, and offered sincere advice on level of priority for items. The price was very reasonable and in line with what Coolray and Estes quoted as well. But what set Houser apart, was their response time, honesty and knowledge. Since the first inspection, we recently had an issue with the electrical breaker that powered the a/c unit. The a/c unit would not come on at all, and when we called Houser at 6:30 pm on a Friday evening and left a voicemail, they promptly returned our call within an hour... worked us in to their schedule, and sent a technician out the very next morning! Since we are members of the annual plan, the diagnostic fee was waived and we only had to pay for the minor part. Very happy with Houser and their overall professionalism!
Posted: 7/23/2011 • Link to this review
Thanks to clients like you, we can enjoy offering the best service at the fastest response times. We are glad to be of service to you. Thanks for the review. Gary Houser
I have used Houser for years. We have an older AC unit for our downstairs that had stopped cooling. Jason came over quickly at the time he had promised and refilled my freon, saving me and my family from 110 degree Georgia heat! I really liked that he was honest with me about the condition of my AC unit and how much longer it would last, but did not pressure me to buy a new and expensive unit today. I would recommend Jason and Houser to anyone.
Posted: 7/12/2011 • Link to this review
Thank you for your review. Repeat and referral clients are the backbone of Houser Heating and A/C. You mean everything to us and we look forward to serving you again. Gary Houser
Friendly, thorough, fair and reliable. Have dealt with these folks for 12+ years. Good people to know!
Posted: 7/08/2011 • Link to this review
We are blessed to have the best clients anywhere and for any tradesman. It is a real joy and privilege to serve your needs. Thank you for your review. Gary Houser
Houser Heating and Air Conditioning provided me with prompt, professional and quality service. My air conditioning stopped working and I was able to schedule a call with them promptly. They arrived on time and fixed my issue quickly. I would highly recommend Houser to all my family and friends.
Posted: 7/08/2011 • Link to this review
Thank you for choosing Houser Heating and A/C for your a/c needs. I am truly grateful for our relationship with you. Thanks for the kind words in your review. Gary Houser
I threw away $75 on a call to Houser. The repairman came and said I needed to replace my entire system and it would cost around $12,000. I called someone else and he fixed the problem for about $900. He laughed at all the things the Houser guy had said to me. He was either incompetent or was trying to scam me or both. It started when my ac was working fine but I saw water dripping from the soffit. The Houser guy came. He blew air through a pipe and when it still leaked he said the coil was damaged. Then he went outside and got a look at my unit (about 10 yrs old) and immediately declared the whole thing was old and would have to be replaced. I asked him to check the freon level in the unit that was not leaking. He checked it and told me it was completely empty. Zero freon. When I asked why the house was cool he said "God must like you. That thing is not cooling." I had a tank of freon, so I asked him to refill it. He plugged in his machine and said "The Freon won't go in." The next day I had someone else come. He checked the freon in that unit and said it was a little low. He added some more. When I told him what the Houser guy had said he thought it was hilarious. Then he replaced the coil for about $900. Works great. A few days later Houser called to ask if I wanted to schedule an estimate to replace my whole system. When I said I was very unhappy with the experience the lady said the owner would call me. Nobody called. I won't be calling them either
Posted: 6/25/2011 • Link to this review
As I stated on the phone, please accept my most sincere apology. I have now sent your refund of $75. You did not receive the focus and service that you deserve and the level of attention I insist we give every customer. Thank you for alerting me to your disappointment. As hurtful as it is for me to hear, this review is a source of vigilance for the high quality I expect. Gary Houser Houser heating and A/C Inc.
Mr. Houser and his employees are a first class orginization. They really took time and helped me to understand all of my options when I needed help with my parents home. The evaluation of the system and the resulting repair were performed with skill and thoroughness that I have not witnessed by any company in recent memory. Gary thank you for the help in a difficult situation.
Posted: 6/06/2011 • Link to this review
I'm sorry I took so long to put my response down for your review. It means a great deal to me to be able to use our talents and abilities to help others in need. We are blessed to know you and your family. Thank you for your heartfelt thoughts. Gary Houser
Houser Heating & Air sells & installs high efficiency HVAC systems using the new ozone-friendly Puron (R-410A) refrigerant. Puron, unlike many Haloalkane refrigerants, does not contribute to ozone depletion. We highly recommend & sell EnergyStar-rated equipment. We recycle all metal materials - steel, aluminum, and copper. Our technicians are EPA certified and trained in the proper handling and disposal of R-22 (Freon). All R-22 (Freon) is recovered and not released into the atmosphere.