Debra Schlaht is a people person. And she helps people the names and faces behind the word company organization and group achieve their financial and personal business goals.
As owner of Human Performance Solutions, LLC Debra guides people: Executives, managers, and front-line employees. She helps each one develop the behaviors that ultimately create an environment for profitable growth; one that leads to satisfied and loyal employees and customers.
Its a.. lengthy process she is the first to call challenging, hard work, because it calls upon people to unlearn old behaviors and adapt new ones.
But if the success of a company is at stake, her approach works.
People do business with people, she says. Within an organization, this means learning how to successfully work together as a team. Outside the organization, it means presenting a human face that breaks the stereotype of a monolithic building crammed with cubicles and an inaccessible voice mail system.
Prior to launching her business in 2005, Debra spent more than 20 years in the banking industry, perfecting her skills in training and development. Today she makes a distinction between the two: Training is like teaching someone how to run a cash register. Development is education: It shows people how their behavior impacts the bottom line. It helps them understand how their interactions with their managers, co-workers, and customers have a measurable impact on their own personal success, and that of the company.
Debra is unique in her industry. Her specialty is helping business people use strategic planning (which includes executive leadership training, time management for all employees, and sales training) to build what she calls the loyalty factor.
Its not enough to decide We want to create loyal customers, and so that gets written into the business plan, she explains. Companies need to develop, and then empower, employees to make the correct on-the-spot decisions. This builds trust. When employees are empowered to do the right thing, their interactions with outside customers become more positive and consistent.
This is the behavior that creates customer loyalty. It also builds employee loyalty because they learn to appreciate a management team that encourages them to become personally successful.
Debra excels in the classroom setting. She delivers nuggets of information, and then encourages participants to go out and practice these new behaviors in real life.
I dont just teach a class and leave, she says. My style is to engage everyone in the room. I help people discover and address the underlying issues that prevent them from achieving company or personal goals.
Because she is guiding people to change their business behaviors, her follow-up is rigorous, more so than other training programs that promise similar results. She asks for a one-year commitment to the process, with review and goal-setting sessions scheduled at regular intervals.
One of Debras key strengths is her ability to deliver an unflinching critique. She doesnt shy away from difficult conversations. This is not about me, its not about my preconceived notions of what people need to do. I focus on the issues that the client raises. I look at the potential within an organization and how the individuals can be developed to achieve that potential. And then I deliver the information, the encouragement and guidance, and the follow-up to help make it happen. Its about asking the right questions and focusing on client results.
In addition to working with larger corporations, Debra also works with smaller companies and solo business owners. I am passionate about working with people and helping them learn the business behaviors that help them succeed.
Green Belt, Six Sigma, ASTD Member (National and Cascadia Chapter), Business Network International - Tualatin Commons Chapter, Christian Chamber of Commerce of the Northwest - Founder
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