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Reviews

  • Icon Mechanical LLC - Lawrenceville, GA -  gracieanderson

    Reviews: 1

    Run away from Ron!
    gracieanderson (1 review)
    8/23/2017

    Is there a negative review? The tech Ron was late, rude, and shady. He misrepresents warranty claims.

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    Project Details

    Cost $250 - $499

    Date June 2017

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  • Icon Mechanical LLC - Lawrenceville, GA -  Yrtrah860

    Reviews: 1

    Very Professional and Knowledgeable
    Yrtrah860 (1 review)
    3/17/2017

    Jorge is the best!!! He was professional, and he assessed the problem to my dryer quickly. I will definitely use this company again.

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    Project Details

    Area Lithonia, GA

    Cost Less than $250

    Date March 2017

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  • Icon Mechanical LLC - Lawrenceville, GA -  Cmassa

    Reviews: 1

    Horrible!!!
    Cmassa (1 review)
    3/05/2017

    Showed up Spent 4 min assessing my issue. ( his diagnosis was completely wrong) Left with my trip fee. Never heard from them again. I will never recommend or use this company again. Thanks Ron!!!

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    Project Details

    Came out on behalf of choice. He didn't even drain the dishwasher to look deeper at the problem He just said I jammed the motor with food and debri. He was just lazy. Never again.!! Got a second opinion. Thank God I did.

    Area Roswell, GA

    Date March 2017

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  • Icon Mechanical LLC - Lawrenceville, GA -  Nor23hju

    Reviews: 2

    Good company and very affordable
    Nor23hju (2 reviews)
    4/06/2015

    My oven went out days before Thanksgiving. Not knowing jack squat about ovens, I frantically searched online for local appliance repair companies. I found Icon Mechanical and read all of the great online reviews. So I called. Jorge immediately answered the phone and was quick to get me scheduled in even though they were swamped. Jorge came to the house, found the problem and gave me a VERY reasonable quote for the part and service. They're just great! Call 'em.

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    Icon Mechanical LLC replied on 4/07/2015

    From all of us here at Icon Mechanical, thank you for your great review and your kind words!

  • Icon Mechanical LLC - Lawrenceville, GA -  lMccune6

    Reviews: 2

    Heat Pump
    lMccune6 (2 reviews)
    4/05/2015

    I had a great experience with this company! I needed to replace my old heat pump system, and could not seem to find a trustworthy HVAC company anywhere. After interviewing 4 other companies, I finally got a referral to Icon Mechanical from a co-worker and met Jorge. After everything I went though, I finally felt like I was getting straight answers and prices were fair. His team installed everything in one day and with no issues whatsoever. They left the place clean and tidy as well. Highly recommend this company. Thanks Icon Mechanical!

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    Icon Mechanical LLC replied on 4/05/2015

    Thank you for your review from the Icon Mechanical team.

  • Icon Mechanical LLC - Lawrenceville, GA -  Ele78starck

    Reviews: 2

    Microwave excellent!!!
    Ele78starck (2 reviews)
    4/05/2015

    One day my microwave/oven decided to stop working so I called Icon Mechanical after a long search online. I'm not a very patient person, but I'm very happy with the response that I received. Ron was able to come the next morning to look at my pricey combination microwave/oven unit, which had a turntable that didn't work anymore. Naturally this was gonna be a massive PITA because getting at the turntable motor (sandwiched in the middle of the unit) would be an ordeal. He pulled it out of the wall just a bit to ensure he could, while he ordered the part on-site. The part arrived a few days later, and he was back the next morning. His quote was reasonable given the amount of effort involved. I think it took around 2 hours. He managed to disassemble and reassemble in that amount of time and replaced a screw or two that he had to break to get at the tiny motor, all while being pleasant and knowledgeable. I'd definitely use them again.

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    Icon Mechanical LLC replied on 4/05/2015

    Thank you for your review from the Icon Mechanical team.

  • Icon Mechanical LLC - Lawrenceville, GA -  Sanmickens

    Reviews: 2

    Great Dryer reapir
    Sanmickens (2 reviews)
    4/05/2015

    Jorge came out to service my Washer & Dryer because the washer had a bad smell and the dryer made a screeching noise. I did a lot of research and I have to say, ultimately, what made my decision to hire Icon Mechanical was all of the good reviews so Thank You Everyone! This company is the BEST and Jorge is THE MAN! He was so friendly on the phone and by his friendly demeanor he really put my mind at ease and my gut told me I hired the right company. The thing that made it even better was that he only charged minimum labor, which was fine with me because he saved me in having to buy a new Washer & Dryer.

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    Icon Mechanical LLC replied on 4/05/2015

    From all of us here at Icon Mechanical, thank you for taking the time to write a review.

  • Icon Mechanical LLC - Lawrenceville, GA -  Mar90ddgg

    Reviews: 2

    Furnace
    Mar90ddgg (2 reviews)
    4/04/2015

    It's not often I feel good about spending a few hundred bucks on repairs, but Icon Mechanical were great. The first time they came I was home alone with my 2 year old daughter and I felt totally comfortable having them in my home. They were straightforward and answered all my questions. The price the quoted was dead on and they were really fast to come up with the part they needed. They also came back as soon as they got it to get it installed. They even provided some free filters and advice on easy maintenance. Our furnace is running better and quieter than when we bought the house- I had always thought it was just loud! Hopefully we won't need their services again, but if we do I wouldn't hesitate to have them come back out. Thanks guys!!

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    Icon Mechanical LLC replied on 4/05/2015

    Thank you for your review!

  • Icon Mechanical LLC - Lawrenceville, GA -  Teresa67

    Reviews: 2

    These guys are THE BEST!
    Teresa67 (2 reviews)
    4/03/2015

    I picked Icon Mechanical because of other ratings, even though I had never heard of them. Our refrigerator was not cooling and I suspected the evaporator fan was not working. They gave me a time window to come to see it from 9am to 11am, but Ron showed up at 9:30am. He quickly confirmed the fan shaft had seized, preventing the fan from turning. He had the new part so he replaced it and we turned the fridge back on. Bingo - the fan was turning freely and the motor was working perfectly. Since he left, the refrigerator has been performing flawlessly. These guys are THE BEST!

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    Icon Mechanical LLC replied on 4/05/2015

    From all of us here at Icon Mechanical, thank you for your great review!

  • Icon Mechanical LLC - Lawrenceville, GA -  Car92kitson

    Reviews: 2

    A fantastic company and I would hire them again
    Car92kitson (2 reviews)
    4/01/2015

    Icon Mechanical is a fantastic company and I would hire them again. My washing machine and dryer broke down the same week. I contacted them and it was amazing to know that they could send someone out to my place the same day. Even though they called me to let me know they were on their way, I couldn't get home fast enough so Ron arranged to have someone come over again a few hours later. According to Jorge, the repair guy, it appears that my 14-year old Kenmore machines had been on their last legs for a while and had to be replaced, but thanks to his experience, he was able to fix them both and have them working in no time. I'm so happy. I seriously cannot recommend them highly enough!

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    Icon Mechanical LLC replied on 4/01/2015

    Thank you for your review from the Icon Mechanical team.

  • Icon Mechanical LLC - Lawrenceville, GA -  Schalger90

    Reviews: 2

    Trustworthy and knowledgeable
    Schalger90 (2 reviews)
    4/01/2015

    During the heat wave at the end of last August our air conditioner died, so we called a different company. Long story short, the other company lost our trust so we decided to wait until winter when things cooled off and calmed down. We are very glad we did as we found Icon Mechanical. Ron presented himself as very trustworthy and knowledgeable. It was determined that our old heat pump had gone bad and would need to be replaced. Our previous system was running R22 refrigerant, which is being fazed out. We were provided the option of replacing the heat pump with a new one running R22, or upgrading the heat pump (the outdoor unit) and air handler (the indoor unit) to all new hardware designed for R410a refrigerant. After evaluating our system Ron also determined that he could upgrade our heat pump to a new R410a unit and re-use our existing air handler/coil. For this option the existing coil/system would need to be flushed and the existing coil would need an upgrade of the expansion valve/metering device. We decided to go this route, as we liked the idea of not using discontinued refrigerant. Plus, we would still have the option of upgrading to a new air handler/coil in the future if needed, and the price was right. The total installation lasted about three hours with no hiccups. We've tested both the air conditioning and heating and everything is working great. We would highly recommend Ron and Icon Mechanical.

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    Icon Mechanical LLC replied on 4/01/2015

    From all of us here at Icon Mechanical, thank you for your great review and your kind words!

  • Icon Mechanical LLC - Lawrenceville, GA -  prowcucolaban

    Reviews: 2

    Dishwasher
    prowcucolaban (2 reviews)
    3/31/2015

    Really pleased with Icon Mechanical. I called on a Friday night at 7:30pm with a dishwasher that wouldn't drain. They were able to schedule a repairman for 8am Saturday morning. Jorge, the repairman, called at 7:45 to let me know he was on his way and arrived promptly at 8 and got to work. Less than an hour later everything was sorted out. Jorge was very professional and helpful. He worked carefully and cleanly and was pleasant without being overly chatty and wasting time. I'd highly recommend Icon Mechanical and will use them again, although hopefully I won't need them

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    Icon Mechanical LLC replied on 3/31/2015

    Thank you for your great review!

  • Icon Mechanical LLC - Lawrenceville, GA -  JackUs23

    Reviews: 2

    Icon Mechanical installed a new AC
    JackUs23 (2 reviews)
    3/31/2015

    Icon Mechanical installed a new AC and furnace last year, transforming our drafty, sweaty old house into a comfortable home year around. Ron was very personable and made sure that everything was working properly. He went over details beforehand, something we ppreciated. When we disagreed over the placement of an AC condenser, he did the job the way we wanted it. He and his crew were on time every day, and left our house clean. Installing the new units produced a lot of dust in our home, but they did a good job cleaning everything up. Lastly, and this is what makes Ron's work more remarkable, he did the installation according to code and made sure that the proper permits were in place and the inspection went smoothly. This is not a small thing in Buckhead, which has very specific rules and some strict inspectors. I couldn't be happier with the way Ron treated our home. Thank you!

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    Icon Mechanical LLC replied on 3/31/2015

    From all of us here at Icon Mechanical, thank you for taking the time to write a positive review.


Business details

Hours of Operation

  • MON
  • 7:00am
  • 7:00pm
  • TUE
  • 7:00am
  • 7:00pm
  • WED
  • 7:00am
  • 7:00pm
  • THU
  • 7:00am
  • 7:00pm
  • FRI
  • 7:00am
  • 7:00pm
  • SAT
  • 7:00am
  • 7:00pm
  • SUN