Fast, Efficient, Professional, Knowledgeable, Caring, Listened to patient imput, Willing to go extra mile. Clean, Bright, well thought out store layout Plenty of customer help with little or no waiting for help when you JUST walk in. Very pleasant Visit. Complete explanation of Billing All associates were friendly, knowledgeable, and appropiately dressed Would recommend to anyone
Posted: 9/07/2011 • Link to this review
I bought 2 pr of glasses August of last yr. One pair is great. The other I have had problems with and the service I am receiving in the Mattoon office is poor. The receptionist has been VERY rude. I still do not have my glasses. (I took them in over 2 weeks ago) I asked to speak to the manager and she said she had surgery. Surely someone is taking her place. What do you want me to do next?????? The service I am receiving is ridiculous and all I want is my glasses.
Posted: 8/18/2010 • Link to this review