Displaying 61-75 of 91
The body work and paint were completed to perfection. Extra touches included a car wash & vacuum, customer updates, and a clear, organized final bill. An excellent value and trustworthy service.
Posted: 10/17/2009 • Last edited: 10/28/2009 • Link to this review
Cie - thank you for the wonderful review that you took the time to post on kudzu! I know that we have repaired your vehicle before, so thanks for coming back to us - that means alot! Our previous customers are our best advertising! Bob & Debbie Schubert/Owners
My husband was so thrilled with the service he received at your shop....he said "the color artist is a genius"...and from the looks of the car he was right.........thank you for the wonderful service and appreciate the candle...so few people are as thoughtful and caring as you are....would recommend you to everyone we know.... Mrs. Harley Nelson
Posted: 9/18/2009 • Link to this review
Mrs. Nelson - I passed along the great review to our "genius color artist", formerly known as Impact Auto Body's paint technician! We recently started passing out the candles as a thank you gift to our clients when we repair their vehicle. We're so glad that you liked it! Thank you for your kind words! Bob & Debbie Schubert/owners
Impact has done an outstanding job every time I've brought a vehicle in. Whether it's an insurance claim or self-paid, they work with you to provide the right repair at a reasonable cost. The workmanship is always first rate.
Posted: 9/12/2009 • Last edited: 9/04/2011 • Link to this review
b294031 - Thank you so much for the great review you gave Impact Auto Body concerning your auto body repair! Bob & Debbie Schubert/owners
Impact Auto is the best place to take your auto for repairs regardless of what needs to be done. I have used their service twice now in the last two years for various reasons and each time they have done an excellent job. My truck looked better coming out than it did before the accident. They are very particular in their work. Very professional, friendly and courteous. They keep you informed each step of the way until completion. I recommend them to anyone who wants the job done right.
Posted: 9/09/2009 • Link to this review
Edsan 1 - Thank you for the great review! Also, thank you for coming back to us for your collision repairs - we pride ourselves on our many loyal customers. You, along with all of other customers since 1981, are our greatest asset! Bob & Debbie Schubert/owners
Recently had to have repairs done outside insurance coverage. My ins.agent recommended Impact for the work and I couldn't be happier. The actual cost was within pennies of the estimate, which was great since the other driver was paying. Work was done in a prompt professional manner and on time. I would strongly recommend this company and be more than happy to return if the need should arrise.
Posted: 9/02/2009 • Link to this review
Caynhikr - We know there are lots of body shops to choose from in the East Valley, so thank you for choosing us to perform your auto body repairs. Also, thanks for taking the time to write a review on our behalf. Enjoy hiking those canyons! Bob & Debbie Schubert/owners
Impact was 1 of 3 repair shops I checked before deciding who to use. Their price was in the middle. I was very happy with the way they kept me updated throughout repairs. I was satisfied with my car after the repairs. My only complaint is that somehow and it would have had to have been more than once they completely missed a 9" by 7 1/2" panel that was on the original quote and had never been touched. After being without my car for almost 2 weeks when I went to pick it up I really needed it. Only then once I was looking the car over was it found untouched. Impact more than wanted to take care of it and even offered a rental car but it was the additional time going back and forth that was the real problem. Regardless, I would recommend Impact and even use them again in the future if needed.
Posted: 8/19/2009 • Link to this review
Sherij - The 9" x 7½"panel that you referred to, is actually a lower fender moulding that was quoted in the estimate to "remove & install" (R & I only). When the tech removed the moulding, he did not mention the scratch to the estimator, as per shop policy. At that time, repair & refinish of the lower moulding would have been added to the estimate & if that operation had not been completed, it would have been caught in our final quality control process where every line of the estimate is double checked to insure all operations have been completed. I apologize for the inconvenience that we caused you. Thank you for your review, as these help to make us a better shop. We appreciate your patience & look forward to servicing your vehicle should the need arise in the future. Tom Butka/General Manager
I couldn't have been happier with the personal service I recieved from Impact Auto Body. The quality of work was excellent, and when I picked up my car it had been detailed. It was spotless. Everyone I spoke to at Impact made me feel like I was important to them. I havent experienced this kind of service in a long time. It is very much appreciated. Thank You, my car looks like new.
Posted: 7/08/2009 • Link to this review
kgneal - Thank you so much for choosing Impact Auto Body for your collision repair. Also, thank you for your glowing recommendation & for taking the time to post the review! Bob & Debbie Schubert/owners
the work was done in a very timely manner and ready when they said it would be. + the cleanliness of car when picked up.
Posted: 7/07/2009 • Last edited: 7/08/2009 • Link to this review
erffre - Thank you so much for taking the time to write a review on Impact Auto Body! We appreciate your comments! Bob & Debbie Schubert/owners
For the second time in six months you have amazed me with your fabulous service and quality! In less than 48 hours (on a holiday week, no less) you had our car repaired beautifully! Thank you again for taking such wonderful care of us! I will continue to tell everyone I know about Impact! You are the best!
Posted: 7/07/2009 • Last edited: 12/24/2009 • Link to this review
HSeiferth - WOW, on behalf of all of us at Impact Auto Body, thank you for your wonderful review!! Thank you for choosing us for your collision repair - we are pleased to count you as one of many happy customers! Bob & Debbie Schubert/owners
I brought my car into Impact, and they were so helpful! I was told all of my options before I had to decide on what direction to go in with the repair. They did not end up fixing my car because I cashed out on the repair, but in the future if I have any car repair work I need done I won't go anywhere else.
Posted: 7/01/2009 • Link to this review
ejk1181 - Thank you for taking the time to write a review on Impact Auto Body even though we did not repair your vehicle! We always strive to do what is best for our clients concerning their collision repair needs even if we don't end up repairing the vehicle. Bob & Debbie Schubert/Owners
Impact Auto Body is an outstanding repair shop. My husband and I have had four vehicles repaired there. Each time we brought our vehicles in we were given exceptional service. The shop kept us informed on what was being done to the vehicle every step of the way. Once the repairs were complete a thorough review of the repairs were discussed in front of the vehicle. They also do a great job working with the insurance companies so it's a hassle free experience. I have recommended Impact Auto Body to all my family and friends and they have had great experiences as well. If you want to deal with a professional staff and get quality work done to your vehicle, I would highly recommend using Impact Auto Body for any of your repairs.
Posted: 6/09/2009 • Link to this review
divine40 - Wow, what a great review! Word of mouth is our best advertising when it comes to someone trusting us in taking care of their auto body repair needs. Thanks so much for sharing your experiences with Impact Auto Body with others. Bob & Debbie Schubert/owners
As an insurance agent for the past 24 years, I have dealt with many body shops. Impact is among the best of the best. I use them when my cars need work. They explain the process up front and keep you informed during the repairs. The work is done right the first time and guaranteed.
Posted: 6/08/2009 • Link to this review
SFChFC - Thank you for your wonderful review of Impact Auto Body! Also, thanks for your business & your continued support over the years. Bob & Debbie Schubert/owners
I have had three vehicles repaired in the last 15 years with Imapact Auto. I have been extremely pleased to the point that I have referred several people to their shop. I always ask the referral to get back with me and let me know how it went. Without execption all referrals were completely satisfied.
Posted: 6/05/2009 • Link to this review
bigbadjim - Thank you for the confidence that you place in Impact Auto Body in not only repairing your own vehicles, but also in referring us to other people. Bob & Debbie Schubert/owners
Had you taken the time to talk to me BOB, I would not have written that review. You WERE NOT interested in helping me, or you would have told your receptionist to have me wait. I am the CUSTOMER BOB, not an inconvenience, so don't try to vindicate yourself by trashing ME, and making ME seem like I was the one in the wrong. I told the truth, sorry if you didn't like it. And by the way, making it look like it is my fault just made me angrier and more determined to tell more people not to use your shop. And I do live in the area.
Posted: 6/04/2009 • Last edited: 3/16/2010 • Link to this review
Jillaz - I'm sorry that you were unhappy with the "ballpark" amount to paint your mirror cover. You came by when nobody was available to write you an estimate, so I placed a phone call on hold long enough to tell our receptionist approximately how much it would cost to paint the part - $125 - $150 including materials. That would allow for 1 hour of labor to prepare & paint the part, 1/2 hour labor to tint the color & approximately $50 for paint materials. You are correct that this a a minor part, but the steps necessary to prepare & refinish it are identical to those we would follow to paint a much larger part. Last year we charged you $80. Frankly, the estimator gave you an excellent price which was at or below our cost. However I can see why you would wonder about the difference in price. I used an estimating database to write an estimate so that I could see what the "book" times are to paint the mirror. With tinting charges, the total labor was 1.9 hours & the price came to $164.49. Your comments that Impact Auto Body doesn't want to be bothered with "trivial" painting or that we were trying to "rip" you off are unwarranted, unfair & just plain wrong. You could have waited to speak to myself or another estimator & received a full explanation or you could have asked for a phone call. Given that there wasn't anyone available when you came by (you didn't have an appointment), we handled your question the best possible way without making you wait for somebody to be freed up. When given the price, you said that you weren't interested & left. Please give me a call at 480-325-5035 or you can email me at email@example.com. I do hope you will consider changing the terrible review that you wrote. I'll be the 1st to say that we aren't perfect, but there is no way that we deserve the low rating that you gave us. Either way, if you would like the mirror cover painted, we will do it for the same $80 price we charged you in May 2008. This is exactly what I would have told you had you bothered letting us know that you were dissatisfied rather than using this site to trash Impact Auto Body's excellent reputation - something that is very important to me & all of our employees. Bob Schubert/owner
When our cars needed body work after accidents, it was a very stressful time. The customer service and the exceptional quality of the workmanship we received at Impact really relieved the worry. We felt very secure. They took care of working with insurance and we felt they took care of our car as if it was their own. We will never go anywhere else.
Posted: 5/18/2009 • Link to this review
happiestcustomer - Thank you for the great review! Also, thank you for your business, we know there are a lot of auto body paint & repair companies to choose from in the Phoenix area & we are glad to have earned your trust. Bob & Debbie Schubert/owners
We are a full-service collision repair facility specializing in most foreign and domestic vehicles. Our staff consists of highly trained managers, technicians, and we are a Direct Repair Facility for many major insurance companies. Our technicians are I-CAR Gold Class Certified, which means that they are trained in the latest techniques and methods for repairing your vehicle and returning it to pre-accident condition. Your repair is guaranteed and we offer a limited lifetime warranty on the.. work performed on your vehicle. We know the value of your vehicle and we make sure you are completely satisfied. Please visit our website to submit an estimate for repair or contacted us via phone to schedule an appointment.VIEW MORE »VIEW LESS »
I-CAR Gold Class Certified,
All technicians are I-CAR welding certified, Air Conditioning Certified,
Better Business Bureau,
Automobile Service Association of Arizona,
Society For Collision Repair Specialists,
Member of Mesa Chamber of Commerce,
National Auto Body Council, Impact Auto Body issues a Limited Lifetime Warranty with each repair that is good for as long as you own your vehicle.
[PDF] Motorist Bill of Rights
Impact Auto Body is painting every vehicle color a little "greener"! We are painting vehicles with waterbourne paints which greatly reduces VOC emissions. Impact Auto Body also recycles metal, aluminum, car batteries, cardboard, paper, plastics & soda cans. Any hazardous waste is put through a recycler at the shop & our paint booths have exhaust filters built into them. All of us at Impact Auto Body are proud to doing our part in protecting you & the environment!