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I called to ask a question regarding installing a sprinkler system in 2014. I did not realize that if you call and ask a general question with this company you are classified as a "customer." We did not hire them and had someone else install a sprinkler system. In 2017 we received a call from this Innovative Irrigation telling us it was time to turn our system on. Thinking this was the company that installed our system, we set up the appointment. As soon the person arrived we realized something was wrong. The person did not know what they were doing and had to make 3 calls to confirm how to do the pump. After one day, I called our sprinkler company and they said they had not come out yet. We put the puzzle together and I called Innovative irrigation after being charge $195 and after our regular sprinkler company came out to check and see what they did. I called Innovative and wanted to know how they got our number and how they knew we even had a sprinkler system. No response back. The pump was serviced incorrectly and would have burnt out because they turned on the PRV valve and water was gushing out from the pump. I requested our refund and told them not to call me again. Stay away from this company. I am now going to small claims court to resolve this scam. An unethical company at the least. "F" all the way around.
Posted: 4/13/2017 • Link to this review
I had some issues, however the owner stepped up and recognized the issues at hand. I have been a customer since 2011 and this was the first time I had experienced anything negative.
Posted: 9/06/2013 • Last edited: 9/09/2013 • Link to this review
We have used this company for continued maintenance of our sprinkler system for 4 years. They are professionial, polite and timely. Parts and services can be expensive.
Posted: 4/22/2012 • Link to this review
I have been a customer since 1999 . I used them while living in PTC and now since I moved to Newnan . I have had them do total installs of irrigation systems and repairs . They do a great job in all that they do . They also do back flow testing for Coweta County . Last spring a tree fell in my yard and did dammage to the irrigation system . When the tech was checking it out he found dammage to my septic system also . This assisted me in getting my Home Owners Ins. to help with the costs .
Posted: 1/30/2012 • Link to this review
Innovative Irrigation gave me a verbal quote on a job and originally billed us on a different rate scale than was discussed at the time of the estimate. However, after the discrepancy was brought to their attention they modified the invoice to reflect the verbal agreement. Their actions expressed how they value their customer's business.
Posted: 12/05/2011 • Last edited: 12/14/2011 • Link to this review
This company was recommended by a friend at church after contacting a couple of other sprinkler repairmen who didn't show up. They arrived promptly and did an excellent job of repairs. Very friendly. Walked us personally around the property to check all sprinkler heads, etc. Programmed our sprinkler system for us before they left. Professional work. Would recommend.
Posted: 7/14/2011 • Link to this review
Service personnel were very professional and were able to fix my problem very quickly. Invoice was a little high but they were willing to work with me and correct that. Would recommend the company.
Posted: 6/28/2011 • Link to this review
The technician was professional and courteous. He quickly located a leak in our system and made the necessary repairs. He took time to answer my questions and do a complete check and evaluation of our system. I would not hesitate to recommend this company!
Posted: 6/06/2011 • Last edited: 9/20/2011 • Link to this review
I highly recommend this company! The salesman listened to my irrigations needs and provided an excellent solution at a reasonable price. During my installation, the installers had to moved six rose bushes. Early the next morning, they replanted them according to my specifications. Also, I love my two water hydrants that I use daily for hard to reach planters. Finally, the maintence program provides a great service.
Posted: 6/05/2011 • Link to this review
I have used this company for years to service and/or repair my irrigation system. They are very responsive and realize the value of good customer service.
Posted: 6/02/2011 • Last edited: 9/20/2011 • Link to this review
Our irrigation system was in bad shape. We called Innovative Irrigation and they repaired broken sprinkler heads and 2 main lines. We felt they were competent and professional. Also they arrived as scheduled. We will call them in the future as needed.
Posted: 5/18/2011 • Last edited: 9/20/2011 • Link to this review
This business installed our original irrigation system many years ago. Since that time, they have been available to us for service whenever needed. They were prompt and the work was always performed to our standards.
Posted: 5/09/2011 • Last edited: 9/20/2011 • Link to this review
The technicians were very helpful & explained everything. Their repairs made very little mess in the yard and our sprinkler system is working perfectly now. Thank you, and we would definately recommend this company to our friends.
Posted: 5/08/2011 • Link to this review
The Innovative Irrigation team was extremely professional and easy to get in touch with. My lawn looks great, and I have Wade Lester and his very helpful and respectful team at Innovative Irrigation, to thank. I highly recommend their services if you are considering adding an irrigation system on your property.
Posted: 1/24/2011 • Link to this review