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Total incompetence! One of the inspectors recently inspected a house for my clients. I don't even know where to start! He didn't know how to operate a Nest thermostat and left a note stating that on a paper towel. These thermostats are very common and as an inspector he should be educated on how they work. If not, make a phone call or google it. Then the inspector did not know that the awning was operated by remote control, tried to operate it by jamming a tool into the outlet, breaking the outlet. The seller is left with the repair of the outlet. He then required and expansion tank to be installed on the water heater totally overlooking the expansion valve in place and very visible. Their plumber pointed that out when called to install the tank and stated homes built after 2000 do not even need the expansion tanks. He required chimney cleaning. The seller paid $200 for a chimney inspection that resulted in a professional determining that a chimney cleaning was not even needed. To top it all off, the inspector left the front door unlocked when he left. Total disregard for other's property and unacceptable. I would have expected him to take responsibility for breaking the outlet at the very least. This is not an inspector I would trust when I would purchase a home. Way too many errors in regards to very simple items.
Area Woodstock, GA
Date April 2018
Posted: 4/26/2018 • Link to this review
Thank you for taking the time to review our company. However, we are sorry to hear that you were not completely satisfied with our service. As the quality assurance manager overseeing your concern, I am here to help. We cannot locate you in our database, but would appreciate the opportunity to address any concerns you might have about our services once we locate any potential accounts you might have with us. Our management team is standing by to discuss via telephone, email or instant chat if you desire. Since 1984, we have been committed to 100% customer satisfaction and have been fortunate enough to have performed thousands of successful home inspection services across two states. As evidenced by over 5,000 A+ verified online reviews about our company, along with multiple recent customer service awards, customer care is paramount to us. Thank you.
-Inspect-All Services Management, (800) 814-2420
I used to recommend Inspect all to almost all my clients, NO MORE. They have changed over the years. Their price increased so did their interest in making more money by recommending false pest control/termite rodent scare. Their main business was pest control as they started off so they give wrong info promoting other services by putting an exaggerated flag. I tell all my clients and many more to stay away from inspect all. The company changed over the years. I will only recommend them if they correct their error.
Posted: 8/14/2017 • Link to this review
Thank you for taking the time to review our company. However, we are sorry to hear that you were not completely satisfied with our service. As the quality assurance manager overseeing your concern, I am here to help. Based on the wording of your review, it appears as though your clients kindly chose our company to perform a termite, pest and rodent evaluation during a real estate transaction (you being their realtor). As you may know, all of our detailed reports include findings by our state-registered and trained inspectors, along with estimates that can be provided to the seller during the transaction. Also within all of our reports, our team includes high quality photos and descriptions detailing the specific areas of concern. Our staff would be happy to re-send you any report that we've produced for your clients, as well as go over them to answer any questions that you may still have. Our competitive pricing has not been adjusted in many years and we have no plans to do so anytime in the near future. Since 1984, we have been committed to 100% customer satisfaction, and have been fortunate enough to have performed thousands of successful real estate and pest inspections like this one. As evidenced by over 3,500 A+ online reviews about our company, customer service is paramount to us. Again, we apologize that we didn't exceed your expectations in this instance, but look forward to earning your business in the future. - Inspect-All Services Management, (770) 483-2420
Original service via Angie's List was fantastic! Had to call for a re-treat and Nikki took care of it. This is customer service folks!!
Pest control treatment.
Area Powder Springs, GA
Cost Less than $250
Date May 2017
Posted: 6/13/2017 • Link to this review
We appreciate your review of our company and are pleased to hear that our team did a great job for you! As evidenced by over 3,000 A+ online reviews about our company, customer service is paramount to us. Thank you for being a loyal customer. Should you need anything moving forward, please let us know. Take care! -Inspect-All Services Management, 800-814-2420
I have attended one home inspection with Inspect All and the inspector had no idea what the expensive waterproofing system in the basement was. The rest of the inspection was mediocre at best. Fast forward a few years, their inspector killed a deal on ERRORS. I have been to dozens of home inspections over time and am amazed at the items he called out and how he exaggerated them. Example: after a week of rain, the basement is completely dry. PLUS there is an expensive waterproofing system. The walls showed stains of slight water intrusion from years ago; he warns of water problems, failing to mention that the basement is completely dry, including the walls, and there is a Trotter system; Ex: Dishwasher does not work - because he turned off the breaker when inspecting the panel. Shows a photo of a BRAND NEW AC filter and warns the buyer to change it immediately b/c it looks like the system has not be serviced in a year (service was one week before) He said many items that are to code, safe and working are issues. This home was built by one of the top five reputable builders in the South, and he questioned aspects of the materials and systems. We even had other experts come in afterwards to verify and clarify some of the items on the inspection report. Bottom line: the inspector is one of the worst I've ever come across, even tho InspectAll lauds him as one of their best. I SELDOM write negative reviews, but this is one company I will never recommend
Inspected a home
Area Atlanta, GA
Cost $250 - $499
Date May 2017
Posted: 6/06/2017 • Link to this review
We are sorry to hear about this unfortunate experience. However, we believe that you have us confused with another company. Based on your review, you appear to be a listing agent (realtor representing a seller), and not a customer of ours or a representative of any of our customers. We have forwarded your review to the Kudzu account management team so that they can consider removing it due to it not being about our company. Since 1984, we've been committed to 100% customer satisfaction and have been fortunate enough to have performed thousands of successful home inspection services. As evidenced by over 3,000 A+ verified online reviews about our company, along with multiple recent customer service awards, customer care is paramount to us. Again, following the official review and procedural guidelines, we have asked Kudzu to consider removing this illegitimate review from our profile. -Inspect-All Services Management, (770) 483-2808
On a Midyear inspection and Termite treatment the Inspect-All Services representative noticed the signs of a recent termite swarm and damage in my large front window. After confirming that damage had occurred, Inspect-All Services Management immediately made arrangements for an independent termite damage repair contractor to make the repairs. The company they used was awesome and completed the window frame, sheet-rock, and paint repairs within 3-4 days. The work was of the highest quality and cleanliness. The contractor was very professional and timely. Inspect-All Services "Rocks". I am a 68 year old computer programmer and an expert in historical building preservation and repairs. My expectations of quality are way above the average person's expectations. So, Inspect-All Services really "Rocks".
Inspect-All-Services provides Inspection and treatment services for Termites for my residence.
Area Duluth, GA
Date July 2016
Posted: 8/11/2016 • Link to this review
Have used this company now for the past three years. They completed an exclusion project for our home and after shoring up a couple of places in a very timely and professional manner we've had no further incursions. The technicians are timely, friendly, knowledgeable, responsive and professional. Appointments are easy to arrange and the work is accomplished without any major disruptions to any house routine. I do not plan on changing pest control companies ever again.
Posted: 8/09/2016 • Link to this review
I have used Inspect All for years and for many different services. They have always exceeded my expectations in terms of both the quality of the work provided and customer service. I have been a homeowner for well over 30 years and so have worked with many businesses to keep it in good shape. Not one of them exceeded the professionalism of Inspect All.
Area Suwanee, GA
I began using Inspect-All in 2013 when I had a termite infestation. I added quarterly pest control and mosquito treatment. I've recommended them to my friends and neighbors who have all had great experiences. The technicians are always professional and answer any questions I have. Would recommend them to everyone.
Termite treatment, quarterly pest control, mosquito treatment
Area Stockbridge, GA
Cost $250 - $499
Date July 2013
THere are many contractors who send guys out to repair, paint, install new whatever...etc...who use up an entire day of my time and/or end up breaking or ruining something else while fixing the thing they came to fix. I have to say that Inspect-All has never caused such problems. They show up when they say, and they haven't ruined anything, made me take off without pay to wait for them to show up, or anything. And they haven't cost me much. I'm happy to do business with someone who I don't have to supervise to make sure they aren't breaking or ruining anything.
Engaged their services for a framing inspection, was a little surprised by their attention to small details and honesty of the inspector when he is not sure about a certain issue. Great final documentation of results.
Posted: 2/05/2016 • Link to this review
We used Inspect-All to inspect our house before buying it, and they did a slam-dunk job! EXTREMELY thorough. Their pest control has gotten rid of the pesky black ants that plagued our kitchen and the fleas that were torturing our poor little kitties. Great customer service! Reasonable prices!!!
Posted: 2/04/2016 • Link to this review
These guys are with me in the long-term battle against tree rats. I know it is impossible to eliminate these rodents completely since we live in a city of trees. Inspect All has been persistent in maintaining the protection of my house from these "critters". I have been rodent free for a year now, but should the rats find another way into my house, Inspect All will be my first call.
Posted: 10/18/2015 • Link to this review
Recently I hired Inspect All Services for mold testing since my apartment had flooded three times. The entire experience was PERFECT. The inspector showed up on the dot at the promised time, he was extremely polite and friendly, and efficient in getting the job done. He was also very knowledgeable and was able to inform me of every test he was performing and the reasons why he was performing them since this was all new to me. I will be sure to use them again in the future and would highly recommend them for anyone needing their services.
Posted: 9/09/2015 • Link to this review
After researching and pricing several companies to do our termite treatment and regular pest control for a newly purchased home, I decided on Inspect-All Services and have no regrets! These are some of the nicest people you will meet and they are good at their job. Everyone form the folks in the office handling schedules and questions to the techs who came to our house have been incredibly friendly, knowledgeable and prompt. The techs have always made the necessary adjustments to their treatments to ensure that our four-legged children are safe from the chemicals and that means a lot to me. You won't regret working with Inspect-All!
Posted: 9/04/2015 • Link to this review
The manager at Inspect-All called me and made things right after one of their employees mishandled my call a few weeks ago. I appreciate the courtesy and look forward to good service moving forward.
Posted: 8/20/2015 • Last edited: 9/04/2015 • Link to this review
PEST & LAWN SERVICES: We offer effective pest, rodent, mosquito and termite prevention using the finest and most environmentally safe products available, including infrared technology. Our on-staff agronomists customize a plan specifically for your lawn and will begin with a lawn health analysis, evaluating 11 or more characteristics of your lawn and shrub.