I've used integrity auto glass for three years they have replaced my windshield and fixed cracks. I recently had them fix my windshield again and was asked which gift card I would like. I made an appointment for between 12-3 I got a call at 7:45 am which I didn't answer well they kept calling until I did answer which I FOUND TO BE VERY UNPROFESSIONAL. I never recieved my gift card so I called them spoke to someone who said I was wrong and transfered me over to the manager who argued with me! I was polite and pointed that out to him I was not trying to aruge but wanted them to stick by the word of the customer serive rep who offered the gift card. His response was yeah I know what you want you want free money and no his people didn't say I was getting a gift card and IF they did it was under the assumption that I was getting my windshield replaced. So again i asked if it was offered and I know longer qualify shouldn't I be told I will not get the gift card. His response was I don't know i'm not going to argue about 50 you aren't going to get it. I have been with them for 3 years, sent MANY people to them. I don't get the gift card that's fine but to be rude and insult a customer...WOW Needless to say my husband and my nieghbor wont be using them EVER AGAIN
Posted: 9/29/2011 • Link to this review
All I had to do was call them and they did the rest! They contacted my insurance company and did all of the paperwork while I was on the phone with them. They showed up the next day and replaced my windshield. I would use them again if needed!
Posted: 6/20/2008 • Link to this review