After having their service for over a year we decided to cancel service because we received a competitive offer from another waste disposal company for more services at a lower rate. After telling them to cancel our service with our last pickup day on Friday (our service was Tue & Fri) they never showed on Friday. When spoken to, they refused to come make up the final pickup and also refused to send a pro-rated refund for the partial billing month because "it's only a couple dollars and not worth the postage". Extremely rude, I'm glad the "customer service" person told my wife if was a good decision we switched to someone else! Lackluster services for a high price. They won't even take garbage in the rollout container unless it's bagged. The past few months several pickups have been missed as well.
Posted: 8/11/2008 • Link to this review