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Ricardo Guedes, President of JR Flooring did my hardwood flooring on 5/3/13 and his crew did a wonderful job. He went with me to the store to purchase my wood and negotiated a reasonable and lower price for me. His team was on time and very polite and had a high level of professionalism. I highly would recommend this company. Also, they removed my old carpet and took it away and left my house completely clean. I am using him again to put tile in both my bathroom and replace some interior doors. I was so pleased with my floors because it made my house look so beautiful and thanks to JR Flooring for thier fine work.
Posted: 5/09/2013 • Last edited: 5/30/2013 • Link to this review
I was searching for someone to install some flooring because the local home store wanted to charge me a far too much for installation. I found JR Flooring online, called Ricardo on Saturday and he came out and did the job that Tuesday. His price was lower than the home store's price and he did exactly what I had wanted. He was very polite and willing to work with me to get the flooring I wanted. I am very glad I found someone who does good work at a reasonable price, and was also very pleasant to deal with!
Posted: 4/05/2013 • Last edited: 5/30/2013 • Link to this review
I contacted JR Flooring and worked with Evan to have hardwood floors installed on the main floor of my townhouse in October of 2010. I recently had a plumbing issue (March 2013) which damaged my floors, and had to get a mitigation team out to remove the wet wood. Well, when the mitigation team removed the floor, we discovered that JR Flooring never removed the original engineered floor that was installed by the builders. Of course the quote that Evan provided included the cost of the removal of the old floor, so I was essentially charged for work that was not performed. The ridiculous part of this story is that I had the owner of the company (Ricardo) come out and look at the double laid floor, and he basically threw his hands up and told me that although the company is his, he is not responsible for what his employees did in my home?! He quickly shifted the blame to Evan, and provided me with his contact details. Of course when I contacted Evan, he could not remember the job, couldn't offer an explanation as to why the work was done this way, and neither had any suggestions on how I would be compensated for work that I paid for but was not performed. I am disgusted with the way this company handled my flooring project and will continue to pursue a resolution.
Posted: 4/02/2013 • Last edited: 5/30/2013 • Link to this review
Evan and the JR Flooring team did an awesome job installing our new hardwood floors. We installed hardwood through out entire main floor of our home, approximately 1,300 sq. ft. and every room looked great. I was impressed with the attention to quality and detail... everything was just perfect. Evan was awesome to work with and answered every question I had and I had LOTS of them. I took my time making my decision and Evan was very patient. The crew was also great, they carefully moved our furniture, cleaned up, etc... When they were done, you could not really tell we just went through a major home renovation. We were very pleased! Also, I compared prices, services, etc... and JR Flooring was definitely the best! I will most definitely hire them again for my next project.
Posted: 7/06/2011 • Last edited: 1/30/2014 • Link to this review
We feel very fortunate to have met Evan and JR Flooring crew. Evan is such a professional and very knowledgable sales consultant adn literally answered every questions we had. Wesley and JR crew did a fantastic job laying hardwood throughout the second floor. They took care of all the squeeks and made the new floors looking gorgeous. Very much needed face-lift.
Posted: 5/27/2011 • Link to this review
How fortunate I am to have found Evan and crew. JR Flooring did a great job and jumped over hoops to get it done when it was most convenient for me. The value was outstanding, but most importantly, my floors are beautiful. JR flooring installed new floors in my living room/dining room as well as refinishing the floors in the rest of the house. It was a massive job but so worth it. We are enjoying our home so much more with its new floors.
Posted: 10/12/2010 • Link to this review
We had hardwoods in half of our home and wanted to do the other half to match. Also, we also decided that since we were going to be out of town for a week, that would be the best time to have it done. That left us only 5 days to find a contractor that we liked and left them only 5 days (the length of our vacation)to do the work. Evan returned my call promptly and answered all of my questions. The prices were honestly unbelievable. He stayed in contact with us via messaging and email with photos of the work as it was being completed. They were done in 4 days and we could barely smell fumes when we got home on the 5th day. I could not believe how closely the new floors matched the 6yr old floors without having them all refinished. Great price, great people and outstanding quality.
Posted: 8/21/2010 • Link to this review
Before I do business with any company, I do my research to make sure they are highly recommended. Then I meet with the five best reviewed companies- comparing price, quality, and customer service. Then and only then, do I pick the one vendor I plan to work with. JR Flooring was the vendor picked- which proved a great decision. From the start, they had the best off all 3- price, quality, & service. The price was the lowest, included more extras with better quality wood, and Evan was wonderful. I called him on Saturday morning; he was at the house by Saturday afternoon. I had the official quote in my inbox before he even left. Once I confirmed I wanted to move forward, they were able to install within a week! The best part was installation only took one day. It looks incredible! Evan was great working with us on price to fit our modest budget. He offered insightful advice on what type of flooring to use with no hidden agenda (i.e. not steering us to a more expensive brand, but the type that would truly work best for the space). It's not often I feel safe completely trusting a 'salesman', but Evan proved he honestly wanted to help us make the best decision. Also, the installer was courteous, efficient, & professional. I have already highly recommended this company to my friends. I will use them again for our next flooring project.
Posted: 8/03/2010 • Last edited: 1/30/2014 • Link to this review
My husband and I recently purchased hardwood flooring for our home and were debating installing the flooring ourselves. Once we realized what a big job it was going to be, we decided to get estimates from different companies. JR Flooring came in with the lowest estimate so we decided to go with them after reading the other great reviews they got. We were 100% satisfied. Evan and Ricardo provided great service. Evan was very responsive and answered all of our questions. Wesley and his crew worked quickly and did excellent work. The floors look even better than we imagined. We would definitely recommend them!
Posted: 7/13/2010 • Link to this review
I too emailed with no reply and called and left a voice mail with no response. I even went by the address listed and couldn't find them. They may have been good in the past but not now.
Posted: 7/06/2010 • Link to this review
I recently had the same problem as the previous reviewer. Submitted a question through their website and requested a quote, but never got a response. It's apparently not an isolated issue.
Posted: 6/30/2010 • Link to this review
We have been reviewing EVERY website inquiry since your review, AND also for the past few months. EVERY EMAIL received has been responded to within 24 hours. For all future clients who would give us the priveledge of allowing us to provide an estimate for them we would kindly ask that you would please be patient with us (we recieve a high volume of calls/emails everyday). We would also ask that everyone please make sure that the email that you leave us is spelled correctly as to prevent our response from being kicked back to us due to getting a wrong email address to reply to. Lastly, please make sure that our email address is in your spam filters "accepted list". It has always been our #1 priority to provide the best quality customer service possible. We will continue to work towards this goal. Thank you for your review. Jenner Ricardo - Owner, JR FLOORING
I found this company on Kudzu. I emailed them first and only got an automated reply saying I would have my estimate within 2-24 hours. I didn't get anything for 3 days. I called the estimate hotline and was asked to leave a message which I did. It's been almost a month now. No one ever called / emailed.
Posted: 6/24/2010 • Last edited: 6/30/2010 • Link to this review
We are so terribly sorry that your first review on Kudzu had to be a less than positive one. It has been a very busy & successful summer for us this year, and the one challenge to all of this is that we simply have been overwhelmed with potential clients both from Kudzu, "word of mouth", and returning clients. Although we try our very best to accommodate EVERYONE that contacts us on a daily basis - on very rare occasion - some occasionally fall through the cracks. We are very sorry that we were not able to provide the excellent customer service that we are known for throughout the state. We are currently looking into how we can best streamline client inquires, and I can promise that we will try our best to improve in this area. Thank you so much for your review. This will help us become better in the future. Jenner Ricardo - Owner, JR FLOORING INC.
I rarely write a review, but this company is professional and delivers quality. Evan was always responsive to my calls and the installers were punctual and did an excellent job. You'd never know they demolished an old floor and installed a new one. The installation was much smoother than I thought it would be. This company also provided the most competitive pricing I found after a handful of estimates. Dealing with contractors is typically never a good experience, I'm very pleased I chose JR Flooring.
Posted: 5/15/2010 • Link to this review
Great company, worked with me to fit my budget and did a tremdous job, always answered emails, phone calls right away, have already recommended them to several people. Installers polite and worked without breaks, ate lunch on job and started right back to work. Cleaned up everything when work was finished.
Posted: 4/14/2010 • Link to this review