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This business and the owner, Dave, did not show up for our appt. at my house. The appt. was scheduled for 11:30 a.m. At 11:45 I called Dave on his cell to see where he was. He told me he would need to call me back once he got to the office. @ 12:14 he called me back to apologize and re-scheduled for 1:30 pm. At 1:25 he called to say that he was running about another 45 minutes late, and wanted to know "if I still wanted him to come by." Do contractors not get it? I took the whole day of work off for a major problem that I am having with two of my windows, and actually talked to this guy about having some custom windows put in their place. Not to mention the fact that he asked me again (after I had a detailed conversation with him on the original phone call) what was wrong. I have had it with this company, and other contractors who do this to clients. If I did this in my line of business, and especially in an economy like this, I'd go broke. The good thing about it; if this is how I was treated on the front end, imagine how I would feel on the tail end. I would not recommend any business that cannot show up on time! Sincerely, Robin Barbaree
Posted: 10/19/2010 • Link to this review
With a name like Jennifer's Glass Works you might think this firm only made stained glass. But I had two doors custom made by this firm. In both cases I had knotty Alder wood doors made with custom glass inserts (one stained, the other clear with decorative iron bars). The quality was astonishing -- amazing stained glass (with some input from me on the design) and the doors are heavy and beautiful. The only negative was that the firm neglected to think I might want a deadbolt on the back door with all that glass. After installation I realized it would be very easy to break in by smashing the glass. So, I had a deadbolt installed. The overall price: about $4500 per door if I recall correctly -- it's very hard for me to judge if that's good value because I think the market for custom-made doors is quite thin, but I am happy, so that's probably all that counts.
Posted: 2/04/2009 • Link to this review