Summer of 2007 I went to Jiffy Lube to get the oil changed in my vehicle. First they said they didn't have the oil recommended by the manufacturer (even though I pointed out to cases of it in another area before I left). They said what they put in was fine. Drove the short distance home then on the way out of town the next morning thick smoke started pouring out from under the hood. Once I got to a place where someone could help they lifted the head to find the oil cap had never been put back on! The incompetents left it off. Calls to corporate were a nightmare as they refused to take responsibility for their actions, were RUDE, slow to respond and wanted me to turn over the keys to my vehicle to a person who wouldn't identify himself so he could take it to a carwash to degrease the engine... We didn't get resolution until we told them we were ready to start legal proceedings. And after all this, they still screwed us out of the money we paid for the replacement oil. Unbelievable.
Posted: 3/09/2008 • Link to this review