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My Audi service experience has been the best service experience in my car purchasing years ever! The facility was very clean, snacks were excellent, and access to MAC computers to finish office work is a nice touch. Technicians are very friendly, and everyone seemed to be well trained. Great service in the first 5000 miles! Keep up the great work! All the Best, Kimberly
Posted: 3/02/2012 • Link to this review
I brought my Q5 to Jim Ellis Audi where I purchased the vehicle last year for the 15K service visit earlier this week and was treated like royalty. My service advisor explained what was included and got me set up in a loaner and on my way. When i returned to pick up my car, it was spotless, it felt as if i was getting a brand new car again which was really nice. I highly recommend this dealership for their professionalism and top notch service!!
Posted: 3/01/2012 • Link to this review
"I want to commend your representative Chris Lee, I've been lucky to get this rep when I have performed services to my car in the past, i mentioned this before, but everytime i go i hope to get Chris to handle my service. As always he went above and beyond and I really appreciate it. --Alvaro Valverde"
Posted: 2/28/2012 • Link to this review
Give Masud and Jorge a raise! They've been great throughout the whole process of buying my second Audi from Jim Ellis Audi of Atlanta. After sales support is phenomenal! Buying a car couldn't be any easier!
Posted: 2/14/2012 • Link to this review
"Yes. First, I would like to say having owned and operated a pre-owned luxury car dealership and serving as general manager for another dealership, Jim Ellis' service was amazing. From the moment I arrived at the dealership, I was was greeted and immediately offered help. I was shown the car by Daniel, who by the way is extremely knowledgeable and personable, and taken on a test drive. He did an amazing job to be so young. After being turned over to Jorge, well, need I say more. Jorge handled every concern and need that I had in the most professional manner I've seen. He went out of his way to make sure I was completely satisfied, much like I did when I owned my dealership. I appreciate the kind of professionalism and personal attention I received at Jim Ellis. Together, Jorge and Masud worked with me, even giving me a little extra time to make my decision on my Audi A7. They made a great team and I cannot say enough about Jorge Galvez and his abilities as a sales professional, having come from the business myself. I would definitely purchase another car from JIm Ellis. It was, by far, one the BEST purchasing experiences I've ever had.--Cedric Brown"
Posted: 2/14/2012 • Link to this review
"Every time I have gone to Jim Ellis, whether it be for service or car purchase, I have been treated with the utmost respect and have always been satisfied. My only recommendation would be to continue what you're doing! Thank you again for your continued excellent customer service. --Chris Earnest"
Posted: 2/07/2012 • Link to this review
First and foremost, thank you for a great experience. I had visited about a month prior and had a disappointing experience with a sales representative. At breakfast with a colleague I was expressing my frustration with car dealership sales staff and particularly the experience I had at Jiim Ellis Audi. She loves your dealership and stated give it another try because I had not met Erica. Well, she was correct! Erica made all the difference. My experience was exceptional! If not for her, I would not have met all the other wonderful folks such as Luca, Tracy, Diane and Ken( to name a few) that provide great service and added to my overall fun, unpressured, easygoing experience. Ev Thank you for taking care of me and my family and for making us feel special by your Jim Ellis family!! -FG
Posted: 1/04/2012 • Link to this review
"Gunter Reichert was in my wife's opinion, the most courteous, professional and straightforward person with whom she has worked in buying a new car. She had two car choices she liked, and Gunter made the difference in selling her on the Audi Q5."
Posted: 12/29/2011 • Link to this review
"Jorge Galvez, Audi Brand Specialist,(Jim Ellis -P.Ind., Atlanta) is an excellent salesperson. He is the best. I would recommend him to everyone wanting to buy a new and technologically efficient vehicle. Jorge went out of his way to meet all my needs and questions about a new car. He has the intelligence and personality of a true and decent customer service representative. Yes, he deserves all the accolades. Thanks, Coleman (2012 Q5,3.2)
Posted: 12/27/2011 • Link to this review
Our service from beginning to end was amazing at this dealership. We leased a 2012 Jetta and worked with Orlando McCall. Orlando is amazing and with a little hiccup with a key on take home day, he came out to the house to hand deliver the key. Amazing customer service! Thank you guys for the great price and service.
Posted: 12/19/2011 • Link to this review
"Mr. Scott Thomas was very helpful and instrumental in the buying of this car. He answered all our questions and even provided additional information as necessary. He really made sure he understood what were looking for and how to get it. Not only has he won my trust and business but he is like family to me now. He is truly an asset to the company." --Joseph & Doris Nimoh
Posted: 11/07/2011 • Link to this review
The short version is that we connected with Nikki online before arriving to ask about a few A6's that were online. After arriving from Savannah, test-driving 3, we settled on one we wanted to offer on. We negotiated with Nikki Basista (Masud Wiggins- sales manager) and settled on a price the following morning on the phone. We were on our way and literally pulling into the dealership an hour and a half after accepting and settling on a price only to get a call from Nikki to say - oops, sorry the car sold. We were upset and she was very dismissive about the whole thing - putting the blame on us for not giving a deposit when we were NEVER asked to give one. We left extremely unhappy about not getting the car, upset with her lack of professionalism - and most upset when I find today online and by calling the dealership that the car NEVER sold. I can't imaging any sort of excuse that could come of this - and I am sure Nikki is not a total reflection of your dealership, but the fact that she seems to speak before actually knowing the details - ie quoting wrong financing, prices, etc she might need a little more training. I would stay away from Nikki Basista and Masud Wiggins if you go to this dealership!
Posted: 10/18/2011 • Link to this review
I've dealt with many car dealerships in my lifetime of buying cars, but I have never been as satisfied with the over all dealership experience as I have with Jim Ellis VW. I bought my first VW Jetta in Oct 2005 from Terry Fryer. When I bought the new 2012 Passat, Sept 17, 2011, I had 292,000 miles on the Jetta. What a GREAT Car!. From the service dept to the parts dept to the sales reps, I have had nothing but GREAT service from all of them. They have treated me with respect and given me nothing but good customer satisfaction every time I walk in the door. My 2012 TDI/SEL Passat is the most luxurious, well equipped car I have ever owned and has given me nothing but pleasure to drive, in the short time I've owned it. I hope it will continue to be as good to me as the Jetta was. Good customer satisfaction, there's nothing like it and Jim Ellis VW has it to offer. If I had to buy a car tomorrow, I would buy it from Terry Fryer at Jim Ellis VW. Thanks Terry!" --Paula J Moore
Posted: 9/23/2011 • Link to this review
Service Adviser Ken Stamps was outstanding as usual, and is the main reason I keep returning to Jim Ellis Audi of Atlanta for service (even though your dealership is 50 miles away and not the closest dealership to me). Ken is professional, courteous, and treats customers with respect. He always explains service actions in a way that any layperson can understand, and is extremely accommodating and flexible. I have very high service standards and Ken never fails to meet and exceed those on every visit. I will continue to bring both of my Audi's to Jim Ellis of Atlanta because of Ken, and will recommend my friends do the same as well. It's amazing what a single person can do to make such a positive customer service experience, but Ken has that effect on his customers and should be recognized for his ability to attract and retain business for your company. It is always a pleasure dealing with him on every service visit.
Posted: 9/16/2011 • Link to this review
Since 1971, we have been proudly serving customers from all over the metro Atlanta area, including Decatur, Marietta, Dunwoody, Roswell, Stone Mountain, Alpharetta, Cobb, Forsyth, Gwinnett, Fulton, and Dekalb from our convenient Chamblee location. We're just inside I-285 off of Exit 31A, at 5901 Peachtree Industrial Blvd.
Volkswagens are some of the most loved cars out there. Our customers are without a doubt the most loyal and proud drivers. They're quick to point out that Volkswagen is.. spelled Volkswagen, not Volkswagon, as many people may think. Our name comes from the German words volks for people's, and wagen for car. Hence, the People's Car!
Atlanta's New Volkswagen Car Dealer
For the largest selection of Volkswagen cars in Atlanta, Georgia, visit Jim Ellis Volkswagen. Our inventory is stocked with the 2008 / 2007 models including the Volkswagen Touareg, Eos, Jetta, New Beetle, Passat, Rabbit and the GTI. Be on the lookout for the 2008 models, including the R32, the Jetta wagon, the redesigned Touareg and the all-new Tiguan! Please browse our inventory online where you will find a variety of Volkswagen vehicles from which to choose.
Used Cars, Loans, Leases and More!
We also have a selection of used cars for our Atlanta area customers. All of our pre-owned autos undergo a thorough inspection by our expert ASE-trained mechanics. We offer some great Certified Pre-Loved Volkswagens that offer style, savings and fuel-efficiency. So visit us and take a road test with any of our used cars at our Atlanta dealership.
Jim Ellis Volkswagen of Atlanta's finance department is available to answer any questions you have about getting an auto loan. You'll also find a large inventory of Volkswagen parts and a helpful and talented team of mechanics ready to handle your repair needs.
If you cannot find the car of your dreams in our inventory, let Jim Ellis VW help. Simply fill out our no obligation CarFinder form and we will gladly let you know when a matching vehicle arrives at our Atlanta Volkswagen dealership. If you'd like to view a car in person, visit us at 5901 Peachtree Industrial Blvd., Atlanta, GA. We look forward to serving you soon at our Georgia car dealership!
GREEN CAR OF THE YEAR - The Jetta Clean Diesel