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Your staff was very kind & helpful, & I have never had such a pleasant experience with a service department at a car dealership! I could not have asked for anyone to be any nicer, any more helpful, & any more willing to be of assistance. That is not what one generally expects when taking a car in to be worked on...usually you expect "don't worry little lady, we'll handle this, we don't expect you to understand what's going on here." That was not the case with your service department! They fully explained to me the issue, how it was resolved, & when it would be ready! Also, as I live near Macon, they were especially helpful in the use of a loaner car. I dropped off my A4 on Thursday morning & needed to get back to work. Even though repairs were done late that afternoon, Mike asked when I was coming back to Atlanta so it would be convenient & not an extra trip for me to pick up my car. I was planning a trip back to Atlanta for shopping with my mother Saturday, & he was gracious enough to allow me to keep the loaner car until then. I cannot say enough wonderful things about your staff! Your staff Saturday morning was especially helpful & had my car ready, washed & ready to go waiting on me! Excellent service! I truly love my "new" A4 & am actually looking forward to the next time I have to come to the dealership for service, as odd as that sounds...
Posted: 3/04/2011 • Link to this review
Believe the poor reviews. They are very true. Most of the excellent comments are from staff. Use Nalley Audi, much much more honest. These guys will rip you apart without your knowledge.
Posted: 2/24/2011 • Link to this review
"The entire Jim Ellis staff was great. Nikki at the front desk was very organized, had our paperwork ready when we arrived and was extremely courteous. The lady who first helped us in service was also tremendous. And Chris Lastinger, our original salesman, greated us when we arrived. The service was performed very promptly and the service manager called both upon vehicle check in and as soon as the vehicle was ready for pick-up as promised. Obviously, having the water pump go out at 9,000 miles was not our favorite, but the Jim Ellis staff were exceptional in handling the problem for us. In addition, Audi National service who arranged the tow were also very courteous and helpful. Thanks! -- Robert Randolph"
Posted: 2/20/2011 • Link to this review
Buying a vehicle from your dealership has been the most pleasant experience, especially due to the great customer service by Chris. He was very professional and co-operative from the very beginning of our contact. He was always prompt in his responses and delivered exactly what we had asked for. We came all the way from Toronto and believe me, we were not disappointed! We asked for many documents that were required for the import of the vehicle and Chris was always ready to go above and beyond to meet our needs. We would definitely recommend our friends and family to contact Chris should any of them plan to purchase any vehicles. Thanks again for making us comfortable and for a great buying experience.
Posted: 2/08/2011 • Link to this review
I had to drive to SC one Thursday to perform some puppet shows in the afternoon. Wed my brakes starting making horrible noises. They got me in Thur morning, fixed them & did my 30,000 mile service in time for me to get on the road! My only complaint is that when I had the brakes inspected not long ago, they said they were "fine". Had they been more specific about the remaining wear, I wouldn't have put off getting them dome to the point where it became an emergency.
Posted: 12/12/2010 • Link to this review
"Chris, You were very attentive. Excellent at updating me when there was a delay and made me feel right at home. I could not have asked for more. Jerry Kimbrough provided excellent, proactive service after a simple inquiry for clarificaiton on my part. Not only did I not have to ask for anything, he took care of me better than I would have asked to be taken care of. This is my first Audi and I am delighted so far (more with the service than the car! - that's not something I thought I would ever say about dealer servce.)--Charles Smith"
Posted: 12/01/2010 • Link to this review
7 months ago I brought my 2000 VW Beetle in to have the AC repaired. They replaced the fuse panel on top of the battery and that fixed the AC problem. During that time they told me that I also needed other repairs done such as water pump etc. I ended up spending almost $2,000 on repairs. The next day my AC went out again so I brought it back in and was told that my radiator fans are going out and I need to replace them for $900. They were able to fix my AC in the meantime and told me that I can try it out and see if it'll last. 7 months later, my car died at an intersection 40 miles away from this dealer. The fuse panel cable burned up completely in half. The cable looked as though someone crammed it into the battery compartment which caused the wires to touch the battery post that caused it to erode over time until it had completely eroded in half. I had to go to the nearest VW dealer to get the $100 part to replace the one they replaced 7 months before and install it myself. After replacing the fuse panel I called them to tell them that the part they replaced 7 months before was destroyed and how dangerous it would've been if I was driving on the freeway. I didn't get any apologizes at all, just an explanation that the warranty had been voided since I did not have it fixed by them. This is the day before Thanksgiving - do you think that I would've gotten my car back the same day if I did? I seriously doubt it. I'll never go back and I will never recommend them.
Posted: 11/24/2010 • Link to this review
From the purchase of the vehicle, to the service I receive on a regular basis. I have enjoyed working with Jim Ellis Audi. Chris and the rest of the service staff have been very helpful and always have the answers, or know where to get them. Thanks so much!
Posted: 11/17/2010 • Link to this review
Jeremy McLean, the person who helped us with our new Audi Q5, is exceptional in all respects. This is the second car we purchased from him. He is professional, courteous, helpful, and honest. He did all the work even before I did my research to get us to the bottom line price very quickly. I highly recommend Jim Ellis Audi and, in particular, Jeremy McLean.--Michael Rovinsky
Posted: 11/11/2010 • Link to this review
Jeremy was amazing. It was low pressure, he answered our questions honestly and directly and kept us informed as we were waiting for our car to be delivered. Jeremy asked questions about how we drove and really sought to understand what were looking for in a car before he start to show a single car. His friendly attitude and professionalism were well appreciated. This is my second car buying experience and this was hands down 100% better than the last experience at the last dealership. Even on "paperwork day" Rob did a great job explaining everything and walking us through the process. He really made the feeling of sliding a check across the table comforting. Between Jeremy and Rob, we really felt like we were in good hands. We are looking forward to that same level of service when we bring our new A4 in for service and when the lease is up and it is time start the process over again.
Posted: 11/07/2010 • Link to this review
Jim Ellis Audi of Atlanta on Peachtree Industrial Boulevard did a good job talking my request for service by the internet. Also, provided me with a good loaner, and my car was ready as expected. Note: This was done on a Saturday. Keep up the good work. Willie Blackwell.
Posted: 10/27/2010 • Link to this review
I recently purchased a GTI from Phil Coleman at Jim Ellis...Phil is a wonderful salesperson to work with, extremely knowledgeable, helpful, low pressure and he continues to assist me even after the sale. Phil values my business and I highly recommend him. Thanks Phil!
Posted: 10/12/2010 • Link to this review
Rick Fortnam has been the definition of what a customer facing individual should be. He is ALWAYS courteous, he knows me by name when I arrive, my loaner car is always available as promised, my car is clean and ready when promised. He IS customer service. I am in sales, and our manager challenges us to "under promise and over deliver" - and I can't think of a better phrase to describe Rick's service. As a result, he gained my commitment to exclusively use Jim Ellis Audi for my service needs over a year ago - and I have been nowhere else since. Also, I recently traded in my Q5 for an A4 at Jim Ellis - and then returned to trade the A4 in for an A6, also with Jim Ellis. You can thank Rick, Chris L. and Masud for my repeat (and continued) business.
Posted: 10/07/2010 • Link to this review
Since 1971, we have been proudly serving customers from all over the metro Atlanta area, including Decatur, Marietta, Dunwoody, Roswell, Stone Mountain, Alpharetta, Cobb, Forsyth, Gwinnett, Fulton, and Dekalb from our convenient Chamblee location. We're just inside I-285 off of Exit 31A, at 5901 Peachtree Industrial Blvd.
Volkswagens are some of the most loved cars out there. Our customers are without a doubt the most loyal and proud drivers. They're quick to point out that Volkswagen is.. spelled Volkswagen, not Volkswagon, as many people may think. Our name comes from the German words volks for people's, and wagen for car. Hence, the People's Car!
Atlanta's New Volkswagen Car Dealer
For the largest selection of Volkswagen cars in Atlanta, Georgia, visit Jim Ellis Volkswagen. Our inventory is stocked with the 2008 / 2007 models including the Volkswagen Touareg, Eos, Jetta, New Beetle, Passat, Rabbit and the GTI. Be on the lookout for the 2008 models, including the R32, the Jetta wagon, the redesigned Touareg and the all-new Tiguan! Please browse our inventory online where you will find a variety of Volkswagen vehicles from which to choose.
Used Cars, Loans, Leases and More!
We also have a selection of used cars for our Atlanta area customers. All of our pre-owned autos undergo a thorough inspection by our expert ASE-trained mechanics. We offer some great Certified Pre-Loved Volkswagens that offer style, savings and fuel-efficiency. So visit us and take a road test with any of our used cars at our Atlanta dealership.
Jim Ellis Volkswagen of Atlanta's finance department is available to answer any questions you have about getting an auto loan. You'll also find a large inventory of Volkswagen parts and a helpful and talented team of mechanics ready to handle your repair needs.
If you cannot find the car of your dreams in our inventory, let Jim Ellis VW help. Simply fill out our no obligation CarFinder form and we will gladly let you know when a matching vehicle arrives at our Atlanta Volkswagen dealership. If you'd like to view a car in person, visit us at 5901 Peachtree Industrial Blvd., Atlanta, GA. We look forward to serving you soon at our Georgia car dealership!
GREEN CAR OF THE YEAR - The Jetta Clean Diesel