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Very bad experience. Very poor communication which led to multiple errors in the documents. I sent an email stating errors and asked for them to correct. When I didn't hear from them, I called only to find out they would charge me to fix their errors. I asked what they could fix and at first they refused. I asked for Brittany to check with Mr. Cheeley and let me know. I sent a follow up email reiterating conversation. Brittany called me back and stated they would fix the errors but not complete the execution of the documents. Since this was a breach of contract I requested a refund. They refused stating they didn't like the tone of my follow up email. 10 days later they sent me a revised document and offered execution, but the revised document still had many of the same errors. By that time, since I had not heard from them, I had gone to another service and had the documents created and executed to my satisfaction. So I'm out the fee Mr. Cheeley charged.
Posted: 11/21/2014 • Link to this review