Joyce Factory Direct (previously known as Oasis Sunrooms, Windows & More) is Ohio's premiere home remodeling company. Located in Cleveland at the corporate headquarters and factory, we manufacture and install our own high quality products - Windows, Sunrooms, Siding, Decks, Gutters and More!
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Joyce Factory Direct-Cleveland is a smoothly operating business and well-run. Employees were knowledgeable and committed to the company. From the beginning I recognized that they were a team with a shared vision. All the people I dealt with were considerate and customer-focused, even willing to go the extra mile. Only time will determine the quality and durability of the windows I had installed. I am glad for the warranty.
Posted on GuildQuality: 6/10/2018
I got 3 quotes. Joyce was a little higher but the product was 100 percent better than anything else I was shown. The installers were beyond great and everyone who contacted me was extremely professional and well informed.
Posted on GuildQuality: 6/08/2018
I am overwhelmed with the satisfaction of the job and quality of the doors. The workers were extremely knowledgeable, polite, and they worked on my house like it was their own home. That is what impressed me the most. I would recommend this company to anyone and everyone.
Posted on GuildQuality: 6/06/2018
John was challenged from the start when he discovered 3/4" plywood under the tile he needed to cut through to access the old fixtures.Once he got our tub removed , he found the underlying plumbing in bad shape with no affordable way to install shut off valves & an access panel, but still saved us from further expense by finding & replacing a deteriorated pipe before completing our shower conversion. He was very attentive to my prefferences & physical limitations & cleaned up his work before leaving.
Posted on GuildQuality: 5/11/2018
The product is fantastic. The sales person we had was not aware of the limitations of his product and made promises that he later tried to revoke. We signed our contract in November and started really pushing for information in January to find that nothing had moved forward. We finally had our windows installed in March after much revision, and a few personnel changes. It could be we had some bad luck but the organization factor seemed sadly lacking for such a great product.
Posted on GuildQuality: 5/08/2018
I'm very picky when having any kind of work done on my house. I expect people to perform their job as if they were doing it for their own home and it has been my experience that a lot of contractors are get in/get out, cash the check and get on to the next job ASAP. What impressed me the most was the craftsmanship and attention to detail that my installer gave to this job. There are several areas where I can see the extra effort that it took for the finishing touches and I can find no areas of shortcuts being taken.
Posted on GuildQuality: 5/08/2018
Great customer service. The representative that was sent out to the house for the window quote was friendly, knowledgeable and straight forward about everything. The installers were fantastic; very nice, clean, careful and professional. They even carried on conversations with my two small children and answered their many questions. I would recommend Joyce Factory Direct to anyone!!
Posted on GuildQuality: 4/29/2018
We are very pleased with our new sun room. From start to finish everything was handled to our satisfaction. Joyce even worked with our county to obtain the building permits, so there was nothing for us to do but enjoy our beautiful sun room when it was finished. The installers stayed right on schedule, and the workmanship is amazing. We would highly recommend Joyce Factory Direct to our neighbors and friends!
Posted on GuildQuality: 4/28/2018
They give a very good, high quality product. Their salesmen and installers are very professional. I recommend them for any project for windows and doors. My parents used them to install their sliding glass door and they had a great product and great installers also.
Posted on GuildQuality: 4/19/2018
"I found the whole experience from the Sales Representative Rick Guido, the installers Mark & Adam, the completion of the project, and finally the office staff to be outstanding!!! I felt more like I was having this work done by family members. I highly recommend!!!!"
Area Northfield, OH
Cost $10,000 - $14,999
Date January 2018
Posted: 3/15/2018 • Link to this review
Thank you Joyce Factory Direct. They just installed a new bathroom for us and 6 windows. I can't believe the difference. Our sales rep was so easy to work with and gave us great ideas for our projects. We will contact them this fall for our patio door and a few more windows!
Posted: 3/31/2015 • Link to this review
We had a sunroom and whole house of replacement windows done by Joyce Factory Direct. Everything was great from start to finish. They did exactly what they promised and then some. He two crews were fabulous. They kept the work site very clean and they work so well together, you could tell they knew exactly what they were doing. Thank you for the wonderful products and pleasant experience. We will be calling you in the future for our next project (siding)!
Posted: 5/28/2014 • Link to this review