I could never with a good conscious recommend this company to anyone. We were told the work would be done in 2-3 days. We informed them that this was our only vehicle. They said they understood. They obviously understood...but didn't care. They did not even START on the vehicle until the following week! It was a full week before they even attempted to order the part needed. Then for the next week, they continued to give excuses, back-track on their words, and just outright continued to postpone the work. And each day this went on, we incurred more and more rental car fees. I ended up having to rent a vehicle because the first week went by without them even starting on the vehicle. We had to get our son to/from school, sports, grocery store, etc. I informed them that we were out of toiletries, groceries, etc. and I was told, "that's your problem, not mine." I informed him that if they had the work done in the timeframe quoted, I would not have had to rent the vehicle, incurring almost $350.00! Then, after OVER TWO WEEKS, they finally finished. Then I was told the price had gone UP!! They said it was because they had to overnight the part. If they had not waited a week to start on the work, they would not have had to overnight the part! This is all before they demanded cash (even though they accept credit cards) and said they would only speak to a husband (3 xs told that). UNPROFESSIONAL!!!
Posted: 5/21/2012 • Last edited: 8/22/2012 • Link to this review