I had them start this past January (2013). The first three times they were 10 to 30 minutes late. But beginning in April they have been always arriving in the two hour window they provided. They do a great job cleaning my house and clean items that I would not clean myself. I was 8 month when I started having them come clean now I have a 5 month old. They can clean my place in 2 hours and it takes me all day.
Posted: 7/18/2013 • Link to this review
I made the mistake of hiring this company to do a final clean-up of my house before putting it on the market. They charged me $175, saying the cleaning would be extra-thorough including cabinets, etc. In hiring them for this job I'd also asked to have a small furnace room in the basement mopped. The owner/manager, who runs the business, told me OK. However, when they came they only did the bare minimum (floors, bathrooms). The kitchen and bathroom cabinets were still dirty and the furnace room floor was unmopped. When I called back and asked them to please finish the job, I was told by the owner/manager that "they couldn't come back" and that "they didn't do furnace rooms." When I protested that he was not fulfilling his promise to me and that I'd paid them a lot of money, the owner/manager said OK, they'd come back. But they never did. I've never before dealt with a company that blatantly lied about their services or refused to satisfy their customers, but this one did. I should have known the job would be poor though - I'd already stopped using them for regular cleanings because they typically arrived 2 hours late and each time they came one of my household cleaners would disappear, even though that was not part of the deal and I was already providing paper towels and garbage bags.
Posted: 1/21/2013 • Link to this review
I have used Kalia's for a couple of years now and have enjoyed a great job for a great price. Recently a friend of mine needed some cleaning in their basement from water damage. I did not know whether Kalia's would do it or not when I referred them, but they did. My friend called me and thanked for the referral, said they did a great job and for a lot less than a contractor had priced it. It is so important to me that when I refer someone they live up to what I say about them, and they did!
Posted: 3/23/2012 • Link to this review
I made a new appointment to have my home cleaned by these guys. They were 2 hrs late for the appointment. Blamed the delay on a short fifteen minute drive from their offices to my house. Didn't speak english so it was very difficult to communicate. They then proceeded to do the worst job ever. Did not clean base boards and cabinets in the kitchen. Left stains and spots where they were cleaning. Later that day I called to have someone come back out I left a message and did not receive a return call. Do not use this service!!!!
Posted: 6/07/2011 • Link to this review