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This is the second time I've dropped by this dentist. I am new to the area and this one would be very convenient to me, so I wanted to sign on as a new patient. The first time, it took a few minutes to get the desk person's attention and I left feeling that my business just didn't matter to them. I returned today with my new insurance card, ready to book an appointment. She was watching a movie on her iPad and told me that they go to lunch from 1:00 - 2:00 (it was 1:45) and to give her a minute. I told her to forget it. I guess they don't need the money. It seems that they do, by the look of the overgrown ivy almost covering their sign. Very shabby. Went around the corner and booked immediately at another dentist.
Posted: 8/19/2014 • Link to this review
I came to Dr Burgess after my dentist of 20+ years retired. I was very pleased with the technician who took a cazillion pictures of the inside of my mouth. I am sorry I can't remember her name but she was very friendly and professional. Really impressed with Kim who offered to take me in for a cleaning the same day of my initial visit. I wasn't aware, prior to my visit, I would be unable to get a cleaning on the same day. Kim overheard me trying to reschedule and stated she could take me because she was ahead of schedule. That made me extremely happy. Dr. Burgess is a very personable dentist and appeared to be genuine and caring. The best thing is I just received a refund in the mail from my co-payment. Apparently my new dental insurance was unsure of whether or not a copayment was appropriate. I appreciate the honesty from Dr. Burgess'office in returning the overpayment. His whole staff was very friendly from the time you walk in the door until you leave.
Posted: 3/11/2013 • Link to this review
Full disclosure: my wife made me go to this place. I have always hated the dentist. Nevertheless, I was impressed with this dental practice from start to finish. The office had a "starbucks feel" to it - clean, pleasant atmosphere. The staff members in this practice are second to none. These ladies treat you with kindness that you can't find anywhere else. They make sure that you feel comfortable with all the Southern charm that you can stand. Gotta love that. Burgess is a stellar dentist. He is extremely thorough. He is a nice guy and treats you well. You can tell that he cares about you as a person. He doesn't look at you with dollar signs in his eyes. His price rates are fair and they use the very latest technology. This is the first dental practice that I have ever enjoyed. Great experience!
Posted: 8/08/2011 • Link to this review